Contributor
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go phone($45/month plan, 6GB) account balance problem.
I purchased the go phone(prepaid) plan, $45(6GB) monthly plan.
I purchased it on 17th July, 2017 by paying $45.
And I refilled $45 via online site(paygonline.com) on 7th Aug, 2017 before the expire date(15th Aug) for the plan.
And today, 16th Aug, all voice, data connection was disconnected and received the message saying I should refill the account balance.
I went to the store where I bought the plan and he told me I should pay $10 to keep using the voice and date.
And I checked the account balance today. Only $2.37 is left and plan expire date is Nov 5, 2017.
I wonder why voice and data service was disconnected although I refilled $45 for the next month.
Here is what I think.
Purchsed the plan @ 7/17($45): 8/15 is the expire date of the plan.
Refilled via online @ 8/7($45): I think $45 will be deducted from the account and I can use the plan from 8/15 to 9/15
Voice and Data disconnection @ 8/16: visited the store and pay additional $10 to use voice and data again. And my account balance is only $2.37
I do not understand why voice and data is disconnected even though I refilled the account balance.
Gary L
ACE - Expert
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16.5K Messages
7 years ago
@BHhawaii
I think on Aug. 15th, you needed to buy another monthly plan.I don't think putting in $45 does an auto-renew on the later date, you have to tell it specifically what needs to be done.Incorrect...
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
@Gary L No, you don't tell it what to do. If you have a $45 plan and a $45 balance, it automatically renews. Two possibilities in my mind. 1) You are not actually on the $45 plan or 2) you used all of your data and some of that $45 refill was used to buy more high speed data. That would explain why the $45 plan did not renew, you did not have $45 dollars on your account.
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