Contributor
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1 Message
Unable to access roaming data in Canada
Hi AT&T I have purchased a $45 GoPhone plan - just arrived in Vancouver and I'm unable to access data. Have checked data roaming but no luck
Contributor
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1 Message
ATTHelp
Community Support
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231.5K Messages
7 years ago
Greetings @MeganOz!
Thank you for reaching out to us; I hope all is well with your trip. I am very sorry to hear you have not been able to access roaming data on your device. It would be a joy to assist you with this matter.
I definitely want to make sure we are able to figure out what is going on here. I would like to take a look into your account to make sure everything is set up correctly. I’ll be sending you a private message to your Forum’s Inbox. Please keep an eye out for this; it will be available in the top right hand corner of your screen.
I am looking forward to hearing from you. I am positive we will be able to get this resolved for you. Have a fantastic rest of your day!
Austin, AT&T Community Specialist
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adidaskid808
ACE - Professor
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1.7K Messages
7 years ago
What brand of phone you have ?
Did you turn off Airplane mode?
How old is your AT&T SIM card? Over 18 months old may not work well on roaming!
Did you roaming with Rogers wireless?
Did you got an R before the signal bar?
Where are you in Vancouver? If you are in the Airport (YVR) or The Cruise ship port (Canada place),the network could be busy sometime.
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