Contributor
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1 Message
Prepaid Balance Refund
I have a had a Prepaid account for some years. I just switched from the $45/mo 6gb data plan to $65/mo 22gb plan.
Data speed was reduced once I passed 6gb even though I was on the $65 plan. ATT support corrected this on their records but have not been able to deliver a decent data speed despite several calls and escalations. I have just been told that what I have now is as good as it gets.
I am dissatisfied in the extreme. I want to get my balance refunded and go to another provider. I should have this month refunded - I was just a week and a couple of days in when performance dived.
Up to 6gb of data, I routinely experienced 5 to 6 Mbps. I am now unable to get more than 450 Kbps. This max is not the end of the world but it is a max. I have seen it as low as 80 Kbps ! Unbelievable.
The ATT support technicians are wonderful. But the fix for this issue has eluded them.
Any advice would be appreciated.
thx, MF
sandblaster
ACE - Expert
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64.7K Messages
7 years ago
Something must be messed up with your line, you should not get 5-6 mbps on the unlimited plan. Data speeds are capped at 3 mbps on that plan but speeds should not drop below that unless there is network congestion. Perhaps a new sim card would rectify that problem but regardless, there are no refunds for prepaid. Since this is a customer to customer forum, you definitely won't get any refund posting here. All you can do is call and ask but I would not expect a positive result.
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