02-10-2019 1:19 PM
I recently signed up for Tidal music streaming service. Higher resolution = higher demand. Since the beginning of the new year I’ve noticed significant “throttling” (not here to mince words-don’t care if it’s something else just want to correct), to the point that every song played will stop a minimum of 1 time and start back up after buffering. When I try one of those bandwidth tests it shows that I’m within limits. My plan was the highest amount at the time of sign up. I think there may be an unlimited option for an additional $30/ month that I would be willing to pay, but from what I’m reading it still may be an issue. My son games online, so between that and a Tidal we probably pull some high spikes of data. How do I resolve this issue? If I go VPN will that help? Looking for solutions, not an argument.
02-11-2019 1:38 PM
We'd be happy to offer some helpful solutions. We do need to ask a few questions first. Are you referring to your mobile data, or AT&T U-verse internet? We look forward to your response.
Dee, AT&T Community Specialist
02-12-2019 8:47 AM
Thanks for reaching back to us with that information, we're here to help improve your music listening experience!
As you mentioned, there are some factors that can affect your experience. Doing multiple things that use a lot of internet speed at the same time, like streaming, gaming, video-conferencing, and downloading large files. Find out how you can get the most out of your internet speed here.
If you feel it's time for a new plan, you can access this article for steps to upgrade or change your service.
Let us know if this helps!
Denise, AT&T Community Specialist
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