Tutor
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5 Messages
WD MyCloud and external connectivity issues.
I have had my WD My Cloud set-up since The beginning of 2014. It has worked flawlessly other than the slow (100Mbs), non-gigabit, service provided by the 2Wire routers. I can access the My Cloud through my LAN, but when I try to access it remotely through my iPhone, of even the computer, it no longer works. When I email links for files from the My Cloud for friends and family to access, it no longer works and it worked fine a couple of weeks ago.
All of these functions worked up until very recently, I'd say within the month.
Can you help me fix this problem or give me an explanation as to why functionality would change for this device all of a sudden. All software and hardware for the MyCloud is up to date. This has to be an issue with the gateway.
I have searched this forum and while there is a related post to this one, there was never a definitive answer the the question. Just links to other issues that didn't solve this particular problem.
All of these functions worked up until very recently, I'd say within the month.
Can you help me fix this problem or give me an explanation as to why functionality would change for this device all of a sudden. All software and hardware for the MyCloud is up to date. This has to be an issue with the gateway.
I have searched this forum and while there is a related post to this one, there was never a definitive answer the the question. Just links to other issues that didn't solve this particular problem.
Accepted Solution
Official Solution
oufanindallas
ACE - Master
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6.9K Messages
10 years ago
@SigPiPup
Have you not gotten any communications from Western Digital. I recieved and email last week and another one again this morning:
*** Please do NOT reply to this email ****
Dear WD Customer,
We continue to make progress restoring connections to our My Cloud and My Book Live servers, but some users continue to experience intermittent connectivity and transfer speed issues. We sincerely apologize for this inconvenience and we are working very hard to resolve these issues and resume normal service for everyone as soon as possible. We thank you for your patience.
Sincerely,
Western Digital
It's not your internet that's the issue, it's on WD.
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SigPiPup
Tutor
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5 Messages
10 years ago
Will all of my problems be fixed if I run my own wireless router behind the RG? Is that just the better way to go? If so, what exactly will be the improvements/benefits? I won't ask how to set that up since that seems to be a popular option.
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SigPiPup
Tutor
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5 Messages
10 years ago
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oufanindallas
ACE - Master
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6.9K Messages
10 years ago
You're welcome. I'm surprised you haven't gotten any emails from them.
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SigPiPup
Tutor
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5 Messages
10 years ago
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Jakklz
New Member
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3 Messages
4 years ago
Did you get this to work? My own MyCloud Home device was working great too until a couple months ago. I put it on a Spectrum network at my office and it works flawlessly with UPnP Enabled!
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