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Unhappy Kool-Aid Drinker
I just happened to be working in my home office today, and watched the RG lose total sync twice within a 2-3 hr. period.
Only 1 HD channel on (direct Ethernet to RG) and using main desktop connected to RG. No appliances running or lights on, just me and the sunlight doing my work.
This is getting REALLY tiresome! And no telling how many times it's happening when I'm not here. (No, I haven't looked at the logs yet.)
Rarely do I see total signal loss at night now (during those alleged nightly maint. hours), but it happens several times a week during the day.
Should I call Comcrap? This is how bad it's getting!
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SomeJoe7777
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13 years ago
Looks perfect. No errors at all.
In fact, what happened to cause the hiccup is that the router rebooted. The time since last boot is only 50 minutes.
If you didn't reboot the router, and you didn't have a power flicker, then I'd say you have an RG that's going bad.
You might want to have them come out and replace it ... ask for a new 3801HGV.
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spd2demun
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24.3K Messages
12 years ago
Finally got the 3801 and all has been well...until a recent power outage and all TV boxes would not come back up. Resolved that in another thread. Overall, 3801 has been great (so far).
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texasguy37
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13 years ago
Hey, fellow Texan! Do not despair. 🙂
Have you posted screenshots from the UVRT to see what might be going on?
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spd2demun
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13 years ago
It wasn't on when this went down.
But SJ has looked at my stats several times before and all looks good.
Will be happy to if you think you can see something I don't.
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SomeJoe7777
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13 years ago
Go ahead and post them, something may have changed.
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spd2demun
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13 years ago
OK, thanks. You know it's bad when I am frustrated enough to think of Cable!
When it does go out, it's usually between 34 and 39 seconds for some reason.
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spd2demun
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13 years ago
No power outages or flickers, or reboots.
One other thought, the RG is plugged into a battery backup that ATT provided (all the early install problems here). They also added a 3-prong ground adapter to the RGs plug. Do you foresee any problems that setup might be causing?
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SomeJoe7777
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13 years ago
Could be that the battery backup is having problems. Perhaps it's switching to battery for whatever reason, but during the transition it's causing the RG to lose power, which would reboot it.
You might try having the RG straight into the wall for a few days and see what happens.
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spd2demun
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13 years ago
OK, I'll need to make a plan for re-routing cords to another wall.
I haven't heard the beep on the backup (like when the power goes out), but anything is possible in this place!
Thanks for the help.
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spd2demun
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13 years ago
Just posting an update (for proof of my case). I was not at my desk to see the RG, but TVs froze up; but I did have UVRT running. Only differences posted.
Round 2 happened before I could finish this post:
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