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286 Messages
RG statistics.
I cannot get into the RG for my statistics using http-- 192.168.1.254-xsltPAGE=C_1_0. this has always worked before, Two computers hard wired to the RG one on windows 10, one on windows seven, computer with 10 shows message hmmm cannot get into this page, computer with 7 brings down big drop box with a list of 192.168 stuff the same drop box comes up while trying access it using my cell phone (ATT wireless). TV and internet seem to work ok. The only difference i have noticed is that is that the RG seems to reset itself once a week. windows 10 computer was just fixed and windows 10 added was able to access RG with for one day then it quit can access any other Program with no problem. just wondering if the RG might be going out. Any thoughts out there would be appreciated. This is not a big problem just more curiosity then anything.
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Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hi,
Try accessing the page through http://192.168.1.254. If still not working, factory reset your gateway by holding the red reset button on the back of it for 30 seconds.
-ATTU-verseCare
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Accepted Solution
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gofer6064
Scholar
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286 Messages
8 years ago
THE wireless problem was solved, it was caused by the factory reset suggestion. Had to reset the password on all wireless units including cell phones. Everything on wireless and ethernet now working fine. Still cannot access RG to read stats on any computer one just back from the shop and upgraded to windows 10, one on windows 7, and one brand new windows 10 lap top. none of the suggestions work. I either get the drop down box with a lot of sites or the message can't find this page. All that being said it is not a big problem and i am not going to worry about it for the time being every thing else works fine so that problem can set till another time.
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mibrnsurg
Expert
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20.4K Messages
8 years ago
@gofer6064 Tty this link:
http://192.168.1.254/xslt?PAGE=C_1_0
For info/stats, worked for me for more than 7 years. 😉
Chris
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gofer6064
Scholar
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286 Messages
8 years ago
Chris
Already tried that the link you mention has been my link for the past seven years it has been out for a month with the exception of two days when it came back on then went out again. community services contacted me with some suggestions none of which worked, now my wireless is out completly. cell phones work because of an open wifi network, ethernet works ok two computers hardwired, and TV's work ok have E-mail and PM'd community services about this and am waiting to hear back. Thanks for the suggestion I think the RG is going south.
chuck
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mibrnsurg
Expert
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20.4K Messages
8 years ago
@gofer6064 Did you click my link, yours was different, no ? where yours has -.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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browndk26
ACE - Professor
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5.8K Messages
8 years ago
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gofer6064
Scholar
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286 Messages
8 years ago
browndk26
I have clicked on more then one link this happens on three computers to this RG the wireless is completly out. pick up cell wifi from cell tower open wifi this does not happen when the RG is working right, one computer just back from the shop. This link worked for seven years.
gofer6064
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gofer6064
Scholar
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286 Messages
8 years ago
Chris
I used your link along with several others. This problem also seems to affect recorded programs on the DVR hard wired back to the RG, as stated in another reply used several different links, none work my link is the same exact link as yours. Up to today i only had just the stat link problem now no wireless (Printer and lap top are wireless).
chuck
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hi,
Try checking your IP address and default gateway to make sure it has not changed. You can do so by typing in
IPCONFIG
in a command prompt. You should have an IP in the block of 192.168.1.x and a default gateway of 192.168.1.254.
-ATTU-verseCare
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gofer6064
Scholar
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286 Messages
8 years ago
U-verse care
My main problem right now is i have no wireless connection no green light for wireless on the RG. Ethernet TV and hard wired computers appears to be ok. No connection for lap top or printer this occured after following suggestion to do factory reset of the RG I believe it is the RG it self please contact me at ***** i am awake now i will be gone from 10:00 am to 11:30 this morning i know there is a cost for a truck roll but will pay for it. WE do need to have this fixed.
Thank you Charles [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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