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Paying $7 a month equipment fee for a modem/router (MotorolaNVG589) I purchased and installed myself

Paying $7 a month equipment fee for a modem/router (MotorolaNVG589) I purchased and installed myself

In March 2016 my 2WIRE modem supplied by AT&T became unusable and after verifying with an ATT Technician that the modem was the problem I opted to go buy a new modem at Best Buy rather than have them send one out. (Needed home connectivity restored quickly for work.) I bought the Motorola NVG589 installed it and it has worked like a charm. I expected to receive paperwork to return the 2WIRE modem but did not. The $7 equipment fee keeps showing up on my bill and I called today to try to correct the situation and after three 45-minute conversations with three different groups - customer service, tech support and billing - a billing representative informed me that there was no need to return the 2WIRE modem and that there was a $7 equipment fee just to use the new modem I had purchased whether I had purchased it or not. The explanation I was given was that the modem I had purchased would support download speeds of greater than 12 Mbps. I have a DSL plus account which is supposed to provides speeds of 18 Mbps. They rattled of a list of modems that I could purchase and get the $7 fee waived - all of them were modems that would not reliably support 18Mbps. Basically high speed modems like the Motorola N589 must be rented from AT&T. This makes absolutely no sense to me since they sell it with AT&T logo on the front in retail stores. Has anyone else run into this?  

S

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Message 1 of 34
Teacher

Re: Paying $7 a month equipment fee for a modem/router (MotorolaNVG589) I purchased and installed my

I am sorry but not surprised to hear this. I have come to consider AT&T thieves and liars. *****

 

[Per Guidelines: Keep it Relevant and Appropriate]

Message 31 of 34
Teacher

Re: Paying $7 a month equipment fee for a modem/router (MotorolaNVG589) I purchased and installed my

I am sorry to hear this. I am also not one bit surprised. Theft and lies are part of AT&T modus operandi.

Message 32 of 34
Mentor

Re: Paying $7 a month equipment fee for a modem/router (MotorolaNVG589) I purchased and installed my

When ever I make a change in service with AT&T, there is always a billing problem. It took me several months to get the last one straightened out. I keep hoping that nothing breaks.

Message 33 of 34
Teacher

Re: Paying $7 a month equipment fee for a modem/router (MotorolaNVG589) I purchased and installed my

I never got mine straightened out. AT&T chose their hired thieves over a 26 year customer. I will be done with these thieves and liars in just a few days,

Message 34 of 34
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