PACE 5268AC - MAC FILTERING

I have the same router and went through the same troubles you did. What I discovered is the following:

1. MAC Filtering only works for the 2.4GHz wireless frequency.

2. You must disable WPS on the 2.4GHz Wifi in order to Enable MAC Filtering.

3. In order to prevent access to the 5GHz connection, I changed the default password to one that only I know (instead of the one printed on the side of the router).

I also changed my administrative access code (because it's also printed on the router).

This all started a huge fight with our teenager, but that's another story completely.

Trying to set up MAC filtering on my new PACE 5268AC.

Following the obvious approach: Settings->LAN->Wi-Fi->MAC Filtering.  Then adding an active MAC # to the Blocked Devices and clicking on "Enable MAC Filtering" yields a dialog (sometimes) for inputting the "Device Access Code" but then red box with "Errors".  I have reset router by pressing "reset" button.  I have even disabled WPS.  Still, I get "Errors" when clicking on "Enable Mac Filtering".  This is my second PACE 5268AC router because of the same issue with the the first 5268 model.  Any other solution.

Hi @Anonymous,

Try doing a full factory reset by doing it through the gateway at the diagnostics > resets screen.

-ATTU-verseCare

I did reset using diagnostics > reset.  It allowed to "enable" mac filtering.  Now, it does not allow me to "disable" it.  It gives me Errors.  I tried resets..nothing seems to work.  I have a new device that I want to connect to my wifi and because of mac filtering enabled, I am not able to do connect my new device.  Any advise?

Hi @Anonymous,

It sounds like there maybe an issue with the gateway. MAC filtering is disabled by default. If you factory reset the gateway, it should end up back on disabled. We may need to replace that gateway.  Please send us a detailed message by clicking here. Provide your name, 9 digit U-verse account number, and phone number. We may need more information to be able to take any action within our systems.

Keep an eye on the at the top right corner of your screen for a response. In the meantime, let us know if you have any other questions or concerns!

-ATTU-verseCare

Hello, 

I have the same issue with no MAC filtering.  My model is a Pace 5268AC-FXN.  I've tried the above suggestions, disabling 5Ghz radio, restoring factory defaults, and restarting.  I continue to get a messege simply stating "Error".  I have unknown devices connecting in the logs and I want to prevent this from happening again.  How can this be fixed?

Hi @javierprats,

We apologize about the issues. If still having issues after the factory reset, please reach out to us and we will be glad to help.

-ATTU-verseCare