How to Configure Cisco WRVS4400N to work with AT&T DSL Modem

Tutor

How to Configure Cisco WRVS4400N to work with AT&T DSL Modem

Can anyone help me configure a Cisco WRVS4400N wireless router with an AT&T DSL modem? I can connect my laptop to the wireless router but I cannot connect to the internet. Any help would be appreciated.
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Message 1 of 14
Teacher

Re: How to Configure Cisco WRVS4400N to work with AT&T DSL Modem

Hi Glynn M,


Please accept my sincere apologies for any inconvenience that you might have experienced and thank you for using AT&T Technical Support forums.

 

To configure your Cisco router to work with your AT&T DSL modem, you will need to set the DSL modem to bridged mode and then set the Cisco router to PPPoE mode.

Please refer to these articles for step by step instructions on how to configure your modem to work with your router : 

 

How to connect a third party router to my AT&T internet connection : 

http://www.att.com/esupport/article.jsp?sid=KB401764&cvreset=true

 

How to set up home networking and enable bridge mode : 

http://www.att.com/esupport/article.jsp?sid=KB401538&cvreset=true

 

Should you need further help regarding your post, please feel free to post your reply on this thread or you may call our AT&T Connectech service who can assist you with third party software and hardware. You can reach our AT&T Connectech team at 866-294-3464. Our AT&T Connectech service is available everyday from 9:00 am to 11:00 pm CT.

 

For quick answers, make the new AT&T Help site your first stop. Visit http://www.att.com/esupport/ where you'll find pages of product information to assist you.

Thank you for choosing AT&T where we value your Business.Remember to always mark items that you find useful as "Accepted Solutions," you can even mark multiple posts in a single thread. That will help other users find this information too! 

 

Remember to always mark items that you find useful as "Accepted Solutions," you can even mark multiple posts in a single thread. That will help other users find this information too!
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Message 2 of 14
Tutor

Re: How to Configure Cisco WRVS4400N to work with AT&T DSL Modem

I followed the steps in the two AT&T self-help articles:  configuring DSL modem and setting up bridging mode on modem.

 

No luck connecting to internet.

 

Called the support line at AT&T.  Tech had no ispecific info on configuring Cisco wireless router.  Back to starting point.

 

 

Message 3 of 14

Re: How to Configure Cisco WRVS4400N to work with AT&T DSL Modem

What modem are you using?

What computer type and operating system are you using?

 

 

 

 

 

 

 

 

 

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them.

Bertrand Russell

                              

Message 4 of 14
Tutor

Re: How to Configure Cisco WRVS4400N to work with AT&T DSL Modem

Modem:  Motorola (silver)

 

Computer:  Dell running XP with 2 gig memory

 

Message 5 of 14
Tutor

Re: How to Configure Cisco WRVS4400N to work with AT&T DSL Modem

More specifically, Computer: Dell XPS Pentium 4 CPU 3.20GHz with 2 gb RAM running XP Modem: Motorola 2210-02-1022 (silver)
Message 6 of 14

Re: How to Configure Cisco WRVS4400N to work with AT&T DSL Modem

OK, following these instructions (http://www.att.com/esupport/article.jsp?sid=KB401538#fbid=hRUBP7er7xx) with the computer hardwired (ethernet) to the modem were you able to set the modem to "Bridged" mode?

 

 

 

 

 

 

 

 

 

 

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them.

Bertrand Russell

                              

Message 7 of 14
Tutor

Re: How to Configure Cisco WRVS4400N to work with AT&T DSL Modem

Yes, I was able to set the modem to bridged mode.  The AT&T support person had me reset the modem to restore my original settings.  My modem is back to square one.

Message 8 of 14

Re: How to Configure Cisco WRVS4400N to work with AT&T DSL Modem


Glynn M wrote:

Yes, I was able to set the modem to bridged mode.  The AT&T support person had me reset the modem to restore my original settings.  My modem is back to square one.



OK, if by square one you mean factory defaults, did you enter your user name and password and the modem connected alright and you could get online with your computer hardwired to the modem? After that did you set it back to bridged mode?

 

 

 

 

 

 

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them.

Bertrand Russell

                              

Message 9 of 14
Tutor

Re: How to Configure Cisco WRVS4400N to work with AT&T DSL Modem

Factory defaults and then modem connected alright and could get online with computer hardwired to modem. I did not set it back to bridge mode.
Message 10 of 14

Re: How to Configure Cisco WRVS4400N to work with AT&T DSL Modem


Glynn M wrote:
Factory defaults and then modem connected alright and could get online with computer hardwired to modem. I did not set it back to bridge mode.


Well, your online if that's satisfactory, we can stop here. If you'd like to go on and try getting your Cisco working we can go on.

 

 

 

 

 

 

 

 

 

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them.

Bertrand Russell

                              

Message 11 of 14
Tutor

Re: How to Configure Cisco WRVS4400N to work with AT&T DSL Modem

Solved my problem. Went thru all the steps again to set my modem to bridged then setup the wireless router.  The reason why it wouldn't work the first time was because I was using the wrong password.  I was using my AT&T email password rather than my AT&T dsl account password.

 

Working like a charm now.  3 computers all accessing the internet at the same time (2 desktops and 1 laptop).  

 

Thanks again for your time.

 

Glynn

Message 12 of 14

Re: How to Configure Cisco WRVS4400N to work with AT&T DSL Modem


Glynn M wrote:

Solved my problem. Went thru all the steps again to set my modem to bridged then setup the wireless router.  The reason why it wouldn't work the first time was because I was using the wrong password.  I was using my AT&T email password rather than my AT&T dsl account password.

 

Working like a charm now.  3 computers all accessing the internet at the same time (2 desktops and 1 laptop).  

 

Thanks again for your time.

 

Glynn



Glad to here your up and running.  Stop back if you have any other problems.

 

 

 

 

 

 

 

 

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them.

Bertrand Russell

                              

Message 13 of 14

Re: How to Configure Cisco WRVS4400N to work with AT&T DSL Modem

The second link in your solution takes you to a blank "help" screen. not to home networking how-to. Is there a "live" link somewhere? No one in tech is willing to help other than sending links to these posts. And then when the instruction links are dead or empty, it's very frustrating. Can't find any discussion involving my specific equipment.

I have a Linksys E1200 (Cisco) and a new ATT 888 NVG510 gateway and would like to keep my existing network. My printer with SPSS cannot find the ATT router. I've had conflicting advice on the gateway's "setup" button's functionality (or lack thereof). The printer is already set up on my existing network, plus my router is much stronger than the ATT equipment (5 bars at 12 feet versus 3 bars at 3 feet).

Alternately, a fix for getting  my Brother 2170W recognized would probably work because it is only a few feet from the "gateway".

Thanks

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