Tutor
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9 Messages
Daily UVERSE/Internet drop
As title says, every day I experience at least 1 internet drop. I have ATT UVERSE. I am usually able to fix it by resetting the router after about 10 minutes but when I try to troubleshoot on the app it always just tells me I need a tech to be dispatched..I have had 2 techs come, first time they replaced my cord to the box and the second time the tech didn't do anything and said to ignore the message. Does anyone else have a similar situation or a fix? I am in the San Diego area.
BumPanda
Tutor
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9 Messages
6 years ago
about that?
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gr8sho
ACE - Professor
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5.4K Messages
6 years ago
You have the data now. It’s their responsibility to give you a clean connection. They have the tools and knowledge to make it happen. It may take several attempts to resolve depending on the root cause. Could be wiring or bad cards.
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BumPanda
Tutor
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9 Messages
6 years ago
UPDATE: Rockstar tech came out, told him everything recommended and he found my box was very messy and had clean up my line 1. Also found that my line 1/2 are flipped on the router, not a huge issue but made t/s a little more difficult. All has been well since friday with no drops in connection and faster speeds than before. Going to mark this as solved. Thank you all!
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gr8sho
ACE - Professor
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5.4K Messages
6 years ago
@BumPanda
Glad to see this. In general I would say you should be set for some time, meaning the connection characteristics should not change, although now that you understand a little more about your service, keep an eye on that broadband tab. Should never have CRC errors for instance or red lights.
And FWIW, you and I have the same exact physical connection type, but for for whatever reason, ATT is refusing to change my profile from 75M to 100M. I am very close to the VRAD and in fact my raw connection speed is well in excess of 200Mbps.
Cheers.
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