Contributor
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2 Messages
Can't find router programming home security system Samsung SDR-5100N w/uverse
I have a Samsung SDR-5100N security system and can't program it to access past the Uverse firewall. My connection mode is all "connected" but the DDNS keeps saying can't find router. I pinhole accessed the ports but it still doesn't work.
Any help? Can post whatever screenshots needed
Thank you,
ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @plainnpretty,
I apologize for the issues you are having with your security sytem DVR. Is it possible to access it without using DDNS to see if you can access it via IP? Also, one thing I have noticed is that the port settings set usually do not apply to cell phone apps, so if you are using a cell phone to access the DVR, is it possible to do it through a computer to test it?
-David T
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plainnpretty
Contributor
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2 Messages
10 years ago
I tried accessing through computer and not through DDNS - could not access via IP. I have actually only been trying through the computer.
Thank you,
Demea Loyd
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi Demea,
Have you tried setting it up in passthrough or DMZ mode?
To do so:
For the NVG Series Modem
For the 2wire Series Modem
-David T
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Caligrl5
Contributor
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1 Message
10 years ago
I'm having the same issue and with no success of any mentioned options in this thread. Was anyone able to successfully get this connected?
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ILoveBirdies
Contributor
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1 Message
8 years ago
I have a SDR-C75300 and I am having similar problems. However my current research has isolated the problem to be mostly WAN oriented.
If you have install the Smartviewer that Samsung provides, you can see everything pretty good and similar to the direct connect on your LAN; it will fairly auto detect and locate local IP addresses. As far as LAN connect via IP address with Browsers, I've had 2 different discoveries: Google Chrome needs to have the SilverLight add-on, but no longer supports it due to security issues; Microsoft Explorer on ther other hand needs to have SetupWebViewer.cab add-on installed and works fairly well - you get the Log-On screen, and when you login, you see everything like with the SmartViewer, but you can't see the cameras - I suspect it has something to do with the 4500 ports associated with the camera info. As for the DVR instructed configurations, it connects to the LAN OK with DHCP as well as auto DNS through the Uverse Motorola NVG589. But after registering on the Samsung Ipolis site with your product ID, then setting the DVR to the Ipolis URL via the DDNS settings with quick connect, it can't find the Router. Other documentation suggestes UPnP is needed (Universal Plug n Play), but due to security reasons most Routers don't support it. I tried to contact Samsung Tech Support, but they are not open right now, so I guess I am on hold. Hope to find a solution soon.
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JefferMC
ACE - Expert
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35.3K Messages
8 years ago
If you cannot manually open/forward the required ports and you must go to UPnP, then you'd have to get your own router that has that capability and place it between your U-verse Gateway and your security system.
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Daahab
Contributor
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1 Message
7 years ago
Even after port forwarding. When i try to quick connect it says "failed to find router". I tried to check canyouseeme.org the required ports are open. Can anyone please help?
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dohspc
Mentor
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58 Messages
7 years ago
I have the Samsung SDR-C75300 and these are the steps I got everything to work with the Arris BGW210-700 and IP Passthrough. Keep in mind the router information will be different to enable IP Passthrough on the Pace models (I think it’s DMZ mode). I didn’t use a second router in this setup.
You should now be able to navigate to the samsungipolis DDNS site to view your dvr in Internet Explorer. Another way to view it on the PC is the use the Samsung Smart Viewer app which you can download at the link below https://www.hanwhasecurity.com/products/software/network-software/network-software/smart-viewer.html
For the iPolis App
Hope this helps!
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mclopez9999
Contributor
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1 Message
5 years ago
Maybe a dumb question, but would I plug the second router in one of the standard ports or would it have to be the broadband or dsl broadband port?
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