Contributor
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2 Messages
ATT New gateway
I am trying to use an older Residential Gateway (2 Wire 3600 HGV) with a new ATT connection. ATT shipped me a new motorola residential gateway. ATT Tech support says that the 2wire 3600 HGV is NOT supported for the kind of Uverse I have and that I should use the new motorola device.
My 2wire 3600 has the ATT logo and was working with U verse a few months back.
I am only trying to get the 3 Mbps internet connection. No TV, No phoneline.
Any suggestions? solutions?
Accepted Solution
Official Solution
JefferMC
ACE - Expert
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35.3K Messages
12 years ago
AT&T, in their infinite wisdom, has branded two completely different technologies under one service mark, U-verse.
U-verse originally meant FTTP, or FTTN with VDSL2 distribution to the home. Your 2WIRE 3600 RG is designed for this sort of U-verse
A couple of years ago, AT&T came out with a new flavor of CO based ADSL (ADSL2+) which they have also branded as U-verse. It uses different equipment, doesn't provide for IPTV, but is still called U-verse. Apparently this is what you're being offered at your new home. The 2WIRE 3600 RG doesn't understand and cannot work with ADSL2+. There are several different routers that AT&T could use with this service, but the 3600, 3800, and 3801 2WIRE modems will not work.
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bauwls
Guru
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428 Messages
12 years ago
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olioli808
Contributor
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3 Messages
12 years ago
Good luck. 5 months of sevice, I was continually told that the NVG510 Motorola modem sent could not be upgraded for any speed higher than 1.5 mbs. You would think that AT&T would know the products that they are selling & would want to sell the more expensive services. It took 100's of phone calls, 4 different modems, giving the exact address of the VRAD, 9 house calls by technichans, & they still kept telling me that in 2012 & less than 3 hours from Silicon Valley all that I could get was 1.5. Finally, the last tech, tried to do a referral on my address. Still, the sales person had difficulty entering a new order. I had to cancel the service I had, then the new order went thru, & finally I was sent the CORRECT modem.
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bauwls
Guru
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428 Messages
12 years ago
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mibrnsurg
Expert
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20.4K Messages
12 years ago
On my understanding, Uverse IPDSLAM ADSL 2/2+, is driven from cards in the VRADs. ATT is eliminating all CO based ADSL. Since 2/2+ has a much longer reach, it covers the area past the VDSL range from the VRAD. If the user is within VDSL range, they get that instead.
This will cause 10-20% of ATT households to not have any DSL at all after the changeover. Some getting ADSL out of remote terminals may find they are now out of luck (although I have seen a number of VRADs colocated w/remote terminals). 😉
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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JefferMC
ACE - Expert
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35.3K Messages
12 years ago
While VRAD based ADSL2+ may be possible, it's not what I've heard is being implemented. Your sources may be better than mine. Maybe someone with impeccable sources will chime in.
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bauwls
Guru
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428 Messages
12 years ago
ADSL2+ infastructure is delivered by IP-DSLAM’s which are currently deployed in CO and RT platforms.
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JefferMC
ACE - Expert
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35.3K Messages
12 years ago
So, the answer is that Chris and I are both right. It's a win-win.
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