Contributor
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2 Messages
Cant Change Sub-account email passwords
Because of the Yahoo breech I wanted to change my passwords. However, when I log in to my main account and try to edit the passwords for my email sub accounts it won't let me. I receive this warning "This sub-account is linked to an AT&T Access ID. You don't have permission to edit the password for this sub-account."
This doesn't make sense to me because the main account is where I created these sub accounts in the first place. Now, because I changed my main account password I cannot receive email from the sub accounts since the password is not correct. I had separate passwords for those sub accounts, why can't I change them from the account in which I created them? Seems silly and frustrating...
Pat
SpiritedTreasure
Contributor
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1 Message
8 years ago
I have the same problem. I would like an answer, Especially since ATT seems to think a 2 year old breach is some emergancy for changing these passwords.
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Billwhywhy
Teacher
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13 Messages
8 years ago
I am having the same issue with my sub accounts.
"This sub-account is linked to an AT&T Access ID. You don't have permission to edit the password for this sub-account."
They get hacked, wan't you to change your passwords, but give you no way to do it.
Come on ATT!
Please answer this question
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MountainGirl5
Contributor
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1 Message
8 years ago
Add my voice to the complaints and to the requests for ATT to provide an answer. NOW!
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Billwhywhy
Teacher
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13 Messages
8 years ago
@MountainGirl5 @Pat7777 @SpiritedTreasure
I think I figured out how to do it:
Basically go to this att page here:
https://uversecentral3.att.com/static/interstitialDsl.html?origination_point=yahoo&flow_entry_point=pwd
You can also get to this page by:
Signing in with sub or main account.
Go to your account name and click on it. (mine was in upper right corner)
Click on Account Info.
Click change password.
Once you are on this page click All Personal Internet or Email accounts
Sign in with your: SUB-ACCOUNT (not your main account).
You will be able to change your password as soon as you sign it.
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hodpah10
Contributor
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1 Message
7 years ago
It takes me back to the section to answer the questions which I cannot do. I don't remember ever being asked these questions. I used to just log in and if I wanted to change password I would get an email to reset my password. I have been working for 2 days trying to get into my email and facebook on my computer. I can get them on my ipad. How do I get access to them?
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worstcoever
Tutor
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4 Messages
7 years ago
This does not work! There is literally no way to change the Yahoo password. I called AT&T 2 days ao and they transferred me to soem third party that said they could block my hacked yahoo/AT&T email account for $99.99.
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just dirt
Teacher
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27 Messages
7 years ago
My account was hacked, two months ago. You changed my name and password. Took 45 days for me to convence you that I knew all the secret answers and questions, After being hung up numerouse times. I finally cnvenced you, I was whom I said I was. But the subaccounts will not let me change them. Why can't you do it for me. PLEASE!!!
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cls22478
Contributor
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1 Message
7 years ago
I am having the same problem. I did what you said above but it ends up changing my account login but not my email. Grrr why cant I manage my sub-account password.
I had an account years ago with ATT. My primary email got too much spam so I created a sub-account. I want to change the password of the sub-account. Every time I try to change a password it changes my login to the att site but not the email. If I look at the parent account it says I cant change the password on sub-accounts due to link ids?
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emailuser742
Contributor
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1 Message
7 years ago
I merged my Yahoo and ATT email accounts awhile back and now have an ATT Access ID. However, I cant change the passwords on my subaccounts when I log in at MyATT and review the account profile.. It says
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jagman653
Tutor
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6 Messages
7 years ago
I'm having the same issue. I can access my subaccount from my tablet and a laptop, probably because I did NOT fiddle with the account setting on these devices. However, I can't access through Outlook on my desktop, presumably because I no longer have the password. HOW DO I RESET IT????
Ed S
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