Tutor
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4 Messages
Cannot Log into My Email
I still cannot log into my ATT email accounts, in either Chrome, Edge, or Safari. It keeps asking to make sure my ID and passwords match, (which they do.) Please fix this, I cannot run my business without email!
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
5 years ago
Hi There @Linerrich,
Thank you so much for posting. We can help you here
The first things that we need to do is reset your password.
Next: Clear the cache and cookies on the browser, as well as, saved passwords. Then do a full reboot.
After doing all that, then follow these steps:
1. Go to https://soc.att.com/2XJ6OE1
2. Click on "Sign In"
3. The page will change and the https://soc.att.com/2XNHOeW sign-in page should be there.
4. Just put in your full email address and password in the correct fields and press submit or continue.
5. If done correctly, the page should change and you should see your name or the name of the account should replace where "Sing In" was.
6. Click on the envelope icon to the right and you should be in your inbox.
If you run into any issues, please let us know and we can work through them.
Matthew, AT&T Community Specialist
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