Can't Log In to AT&T Account

Hello,

I verified my username, reset my password, and I still can't log in. I get the following message:

"Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later."

I got this message a week ago when I tried to log in. I keep getting emails from AT&T that I have to pay my bill, but I don't know how to pay it if I can never access my account! Can someone please help? This is clearly not a password or username issue...it's something else.

Thanks