my email account has been hacked!

My email account was hacked yesterday due to a misleading email I received purportedly from AT&T.

I changed my password, but now I am not receiving any emails. Can you help me?

Responses

Accepted Solution

Official Solution

@43crescentMost likely the hacker has setup a filter and is either sending the mail to a folder in webmail our your trash. You can go to att.com/hackedid this article will help guide you through re securing your account.

Mail Setting
You can access mail setting by clicking on the Gear icon in the top right hand corner of web mail and selecting settings
Accounts
From there you would select accounts
Then select account (note there could be more than one account make sure the select the account they will like to view/modify)
Scroll down until you find whatever you are looking to view / modify
Note: any changes made you will have to hit Save before those changes take place
Filter
From there you would select Filters
You will see all the created filters. By clicking on the filter you will see what the filter is set up to do
You can add new filters or remove filters
Note: any changes made customer will have to hit Save before those changes take place

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Perris,ca.92571

Contributor

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1 Message

6 years ago

On my google account there are multiple devices on my account the same as mine..i can't remove them help. Me please

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rjgulde

New Member

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4 Messages

2 years ago

My email account was hacked. Incoming emails are being routed to unread instead of inbox.

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rjgulde

New Member

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4 Messages

2 years ago

Incoming email goes to unread instead of inbox..

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rjgulde

New Member

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4 Messages

2 years ago

My email was hacked. All emails in inbox and all contacts were deleted. Now all incoming email goes into unread box and not inbox.

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ATTHelp

Community Support

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231.7K Messages

2 years ago

Let's get your email account back under your control, @rjgulde.

If you're noticing that emails being sent to you aren't arriving in the right email folder, you may want to troubleshoot your email. Here's a few things we recommend checking:

Email Not Going Where It Is Supposed To?

Is Your Email Going Into Spam? Trash? Another Folder? - check the rules in webmail to make sure nothing is set up to forward
3rd Party Browsers - If you are using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing the issues

As for your email account being hacked, if you believe that your email account is compromised then the best thing you can do is perform a password reset to secure your email access. you can do this by following these simple steps:

Go to att.com/myatt.
Select Forgot password?
Fill out the password info.
Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
Create your new password.

Resetting your password is the best thing you can do to ensure your email stays secure, and it's recommended that you change it semi-frequently as a good security practice.

Lastly, please note that this forum thread is several years old and is subject to be closed at any time. If you need further help, or if the steps above don't fix your issue, please create a new forum thread and we'll be happy to help. Let us know how these steps work for you!

Jarod, AT&T Community Specialist

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AT&T Community Forums

43crescent