TOTAL SCREWUP BY AT&T - WILL LEAVE YOU ASAP!!!!!!!!!!!!!

Hello @smithanne

You may want to contact AT&T concerning this issue. I would suggest that you talk to their AT&T U-verse Care department to see if they can help out with your issue getting U-verse services. You may need to contact the AT&T Customer Care team if the U-verse team also concludes that service isn't available, they should be able to help you with your speed issue if U-verse doesn't fall through.

Look, I appreciate your response.  We live in a rural area.  We would have liked Uverse and VOIP. But we have talked to Uverse customer service EVERY time we've gotten a notice from them that it's available in our area and are always told, sorry, it's not actually available.  We have kept a home line for years.  SO, we decided to go with OOMA.  We have DirecTV and cell service too through A&T. So we're talking - by the time we pay our DirecTV bill, almost $400 a month.  We were ONLY dropping our phone service.  OOMA gives you very specific instructions on notifying the phone company and what you must do to prevent them from disconnecting your internet services. My husband followed them to the letter - as I said - he's an IT professional.  He actually works for a competitor as a Network Security Manager, so he's no lightweight.  He knows what he's doing.  We even made arrangements with AT&T to keep the coverage on our lines into the house.  That's the repair service on our hard lines - so there could have been no point at which AT&T could have misinterpreted our intent to keep our internet and DSL.  They disconnected our service, refused to reconnect, insisted we had to submit to a credit check to get the service reconnected, and then, when they reconnected us, they downgraded our service, AND they're charging us the same amount as before.  No, we are actively looking - the $400 a month we pay them obviously doesn't mean anything to them.  Nineteen years - we even kept service in place when we lived abroad and paid our bill months in advance at a time. So, our resolution is to post this story everywhere - Clark Howard - Consumer Reports - Linked In, you name it.  Only one person in this entire ordeal has even said, I'm sorry, this is our error.  Unfortunately, she was able to do nothing.  So...unless you have an actual solution, like maybe the Senior VP of Customer Relations calling us to apologize and reinstating the service we had before, we're not interested

@smithanne

I'm sorry, but I cannot help you through these forums. I am merely just an ACE volunteer on these forums. You must contact the appropriate teams through the links that I have provided above. They can try to escalate your issue if needed. The two teams I linked are higher than the typical customer service representatives. If you explain the situation, they can try to get your line back to how it was if possible. I wish I could help you, but I sadly don't have any access to any accounts.

Please remove the private information from your posts since this forum is public.

When you are contacting the AT&T Customer Care team, you can try to link it to your post here, since you have already provided a lot of information. Expect a response within the next two days.

I imagine you are an AT&T employee or retiree - I get it, but

.  I just spent the last hour on a chat about my bill - All I wanted to get was information on my internet useage for the past year.  8 transfers. This is not working. 

This is a forum for customers to talk to other customers.

On occasion, ATT employees read thru on their own time, in an unofficial capacity, but are not empowered to actually DO anything.

I won't give the link, as I think it already was, but you can try sending a message to the ATT customer care team, or use the chat now feature found on about any att site page, or, as you've already done, calling the customer support representative.

Darkness Rises is a customer who has read thru most of the posts on this site, over time, built up a good working knowledge of subjects related to ATT, and helps out as he can to others who post here.

No one in the management of ATT routinly reads this. so pretty much anything posted here stays here. Might feel good to vent, but thats about all you are doing.

The ace designation means, others have voted on him as knowldgabe and helpful.

Deos not pay anything, and beyond the warm fuzzies of earning it, does nto enable him to do anything more than anyone else who posts on this forum can do.

On the other hand, if they give a recomendation on a topic, the "Ace" implies, they are at least worthy of being listened to. No one is obligated to accept the advice, and advice is all that can be done by another customer.

In any case, one hoples that you eventually reach a resolution to your issue that satifes you, even if it's not exactly what you'd hoped for.

Good day, and good life.

Hello, @smithanne!

Thanks for posting.  I'm so sorry to hear about your recent experience. We have received your private message and look forward to working with you to remedy the situation.

-Mariana

Yes! Brandon will be your assigned rep for this case.

Let me know if you have any other questions or concerns.

-Mariana

Got my problem solved with u-verse. Going back to Comcast.