Voyager
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1 Message
DSL Internet Support
After chatting with Customer Support for an hour on Saturday about slow DSL internet service I was given a work order for Tuesday. I never heard from anyone and no one showed up, as usual. I cannot even locate the work order online.
I have a landline and DSL because that is all offered. Half the time when I try to access my account I am told no DSL or ATT accounts are associated with sign-in information. I have had an account for 20 years when it was Southwestern Bell and a good company. I’ve had DSL internet for 15 years.
I have those accounts plus wireless accounts and Direct TV set up under my ATT Access ID. Yet I continually get notices to create one.
I wish someone could tell me how I can get rid of my landline but keep DSL internet. I tried last year.
My patience has about worn out and I’m ready to seriously start looking for new providers.
It will be interesting to see if AT&T cares enough to reply to this email.
ATTHelp
Community Support
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231.5K Messages
6 years ago
Hello @JoySewlady,
To answer your request, allow me to invite you to private message. It is located in the Forum's Inbox found to the upper right- hand corner of this web page to provide more information. We take your account specific information seriously and want to take all precautions to keep it safe. Thank you for your assistance.
I look forward to hearing from you in private message.
Georgia, AT&T Community Specialist
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queentait
Teacher
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8 Messages
6 years ago
Hi Georgia. May I PM you Also? I have a problem with my DSL Tech Support and maybe you can help me.
Thanks,
Queentait
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