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Intermittent disconnection with Fire Stick

Intermittent disconnection with Fire Stick

I recently had AT&T fiber (300 MBPS).  All devices are working great except for the Fire stick TVs in the house.  We have 2 and use them to stream DirecTVNOW and other services.  The connection works well for maybe 1-2 hours then the Firestick disconnects.  I go in and reset the Firestick and it works fine again.  I called AT&T and they had me reset the router.  I still have the same issues.  

 

I never had this problem with Spectrum.  Is there a setting on the router that needs to be adjusted??

 

Thanks for any help.  

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Message 1 of 8
ACE - Guru
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Accepted by topic author
Accepted by neal.andrewj
‎12-03-2017 5:49 AM

Re: Intermittent disconnection with Fire Stick

Yes, I believe so.  My Amazon Fire Stick and FireTV do not work if the 5GHz selected channel isn't on 149 or higher.  The devices seem to perform better on the 5GHz radio.  What you want to do if force the RG to one of the upper channels.  If you have a WiFi spectrum analyzer, there are free ones in Google Play store if you have access, look for best unoccupied  channel.

Login to your RG (192.168.1.254) and navigate to Home Network --> WiFi.  Change the channel setting away from Auto to one that you preselected based on survey.  If you don't have a tool to check, just pin the channel for 5GHz to one between 149 and 161.  

This should stabilize your issues.  Also from within the Fire device settings, you will be able to confirm the selected channel, IP, and quality of the signal.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 8

Re: Intermittent disconnection with Fire Stick

This was this was very helpful, thank you!!  I went into the router settings and reconfigured the channels.  Amazon has recommended settings which I found online.  I was able to get everything working.  

 

Thanks again.  

Message 3 of 8
ACE - Guru

Re: Intermittent disconnection with Fire Stick

You're welcome. Easily one of my favorite devices.  ☺

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 8
Contributor

Re: Intermittent disconnection with Fire Stick

I am already using channel 149 and having the same issue with my fire stick disconnecting. Any more suggestions?

Message 5 of 8
ACE - Guru

Re: Intermittent disconnection with Fire Stick

My NVG599 mysteriously switched back to automatic channel selection unbeknownst to me. All of my Amazon device would not connect. Because this was unexpected, I didn't look for this initially. Took me over a day to troubleshoot.

If the signal quality reported by your Fire stick is good, it shouldn't disconnect.

Have you done a site survey to check for potential interference?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 8
Contributor

Re: Intermittent disconnection with Fire Stick

I don’t know how to do a site survey so no I haven’t.
Message 7 of 8
ACE - Guru

Re: Intermittent disconnection with Fire Stick

@Firesticker

The easiest way is to use an Android device and download Wifi Analyzer app. It will show usage of channels for both 2.4 and 5.0 radio frequencies. If

The Fire stick itself can tell you the quality of the Wi-Fi connection it has under settings.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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