Tutor
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8 Messages
I am confused about what Internet price points may be available to me
I am at AT&T customer in Cupertino, currently on the Internet 100 fiber plan.
For the first year I was charged $60/month for the Internet plan. Recently the pricing switched to $70/month, which I had not planned for, so my automatic payments got a bit off track while I was in vacation.
I am quite confused as to what price points may be available to me:
- Looking at my bill online, my current monthly charge is listed as $70 for "Internet 100 Stand-alone$10 off"
- Looking at "Change your service" in my account, I can see that I could upgrade to the Internet 300 (fiber) plan for the same monthly price of $70 (listed as $90 - $10 off ongoing -$10 off first 12 months). I was not able to find the conditions that may be associated to this, does that put me on a new yearly contract ? Is there an ETF associated with it ? What happens at the end of 12 months, am I able to get back to the Internet 100 fiber plan if I want to save a few bucks ?
- Looking at https://www.att.com/shop/u-verse/offers.html, the Internet 100 (fiber) plan I am on seems to be advertised at $50/month for the first year. It is not clear to me if I should be able to get that price by extending my contract for another year ???
walken
Tutor
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8 Messages
6 years ago
Thanks for clarifying the terms of the "change your service" offer - this addresses my issue. I am marking your answer as solution.
I remember this information was very easy to find when I signed up last year, and I was disappointed that it wasn't as readily available now. The fact that there doesn't seem to be a chat support option anymore also didn't help, as this was a really quick way to clarify this sort of minor issues.
I agree that walking out just to sign back up with new service sounds like it'd be a huge hassle for everyone involved. If anyone is thinking about going that far... hint, try talking to the retentions department first, they may be able to help 🙂
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banzaigtv
Contributor
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1 Message
6 years ago
OK, I'm trying to clarify this for my own situation. I plan to move to a new address in November. My current contract ends in a week. If I upgrade my plan and renew my contract now, then transfer my service in two months, then am I forced to pay an ETF for transferring the service to my new residence or will everything, including my ongoing contract, carry over to the new address?
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