WORST COMPANY

I have called 3 times and sat on hold for over 30 minutes each time for the representatives to tell me they are fixing my problem but it’s never fixed. I was told each time there was a 48 hour turn around before a higher up rep could call me back to finish. I NEVER get this call back. There is over $600 on my bill for a phone I returned from an insurance claim. I’ve called the insurance provider. They found the phone for ATT because the representative from ATT was unable to do her job. Even after the phone has been located there is still this charge on my account and ATT refuses to fix it. They are thefts. They have the phone they wanted returned yet I’m still being charged for it. I’ve never been more furious at any company. Do NOT recommend this company to any friends or family. Having any services with ATT is a sure fire way of receiving mediocre products and terrible service. Our family has been loyal ATT customers for over 20 years. We will be cancelling our services and will be sure not to pay this last bill. I don’t owe you that money anyways. Hopefully you’ll figure it out. I doubt it though. I’m sure this company is perfectly happy with sending me to collections instead of remedying their mistake.