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New Member

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7 Messages

Sun, May 31, 2020 10:44 PM

RReturned my old phone and got $60 instead of the $200 they told me about

I upgraded my phone which was a 7 and got the 10 and I did it after I received a message id get you to $200. Then I got a $60 gift card and was told it was ineligible . Why didn't at&t tell me that when they made the offer ?

Responses

Brand User
ATTHelp

Community Support

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124.9K Messages

a month ago

Hello, @Moirat,

 

Thank you for reaching out. The offer credit relies on the status of the device once processed and examined. Did you receive a reason it was ineligible? Was the return at a store or by mail? Please let us know.

 

James, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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7 Messages

Hi I think my last response didn't go through. The phone was in excellent condition and was returned in the package provided by At&T, and there was no explanation as to why it was ineligible .

Brand User
ATTHelp

Community Support

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124.9K Messages

Hello @Moirat,

 

Thanks for letting us know. We completely understand how frustrating it can be to receive less than what you were expecting for your trade-in cell phone. For questions about lower than expected trade-in value, please contact our Trade-in Support line at 888.445.6005. Their hours of operation are Monday - Friday, 7am – 7pm CST. Hope this helps!

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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7 Messages

I contacted trade in support but heard nothing back.

New Member

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7 Messages

a month ago

I still have no resolution from At&T as to why I received $60 for the iPhone I upgraded and sent to at &t in excellent condition after I was told I'd get up to $200 for it. The letter I received said "we were unable to confirm promotion eligibility and are sending payment for the market value of your ineligible file in the amoubt of $60.00"

Why did at & t message me and tell me about this promotion ? What does ineligible file mean? Why am I not getting a response ?

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