Reimburse 600.21 From October 15 2023

Hello @Saveryk

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

Please edit your post to remove your names and phone numbers from your post.  All you’re doing is giving scammers a valid number.  

If the charges were valid, you can't really say this has been a nightmare. You were asking for something they didn't have to do.

File a BBB complaint and include those screenshots. You should receive contact from the Office of the President who can actually have the authority to issue large credits if they choose.

@MicCheck  is correct.

It is each customer's responsibility to make sure they add a roaming plan or a long distance plan to reduce cost of roaming outside the United States or of making long distance calls from the United States to other countries.  

Once that amount has been billed on your account, most service providers will not re-rate the cost.

We plan ahead by making reservations for airplane, hotel, and rental car, passport, weight the suitcase, but don't consider plans for the phone.  Then when lack of planning becomes a financial issue, it suddenly becomes the problem of the service provider?    SMH