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Wed, Jul 31, 2019 6:09 AM

Re: Customer service rep lied to me about billing cost as a result of service change

I was promised better service faster internet.  And $1,250 in gift cards for buying 5 cell phones.  And a promo buy 4 ph get 5th free. And I was told I was only going to pay for 1 galaxy 10 and 1 style 4 full retail and if I turned  in the other 5 ph it bring the price down  on other phones.  But none of it is true. My ph bill double  for a very slow internet.  Buffering  alot. Can't see videos  can't even  get on internet.  Pages get timed out that 5g thing  and the super fast internet  is what he sold and I never got. Now I have almost $3000 in phone loans. Pluse a $230 phone  bill. For 5 lines when I was paying $100 for 4 lines with better internet. 



ACE - Sage


78K Messages

a year ago

    If the service was poor and right from day one, you should’ve returned all of your phones and ported your numbers back to your old carrier within 3 days to avoid activation and service charges, or within 14 days to be able to return phones and terminate all future responsibility to AT&T.  

Since it seems you have waited out the 14 days, stayed with AT&T long enough to get a bill, then this is your problem now to resolve.  You have to pay for the phones.  But you can sell them to pay off your At&t account and go back to your previous carrier.  

   Credits for free phones take 3 months, and auto pay discounts take 2 bills.

Restock fees are $45 per phone.

 Had you read all the papers you signed you would know all this.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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