Phone number for Atlanta Georgia payment office

On October 24, 2023 I sent a payment to the P. O box 537104, Atlanta Ga, via my bank's bill pay.  the amount of the payment was $650.  The $650 cleared my bank on October 25, 2023 which I have a copy of the cancelled check provided by the bank. It was endorsed by a Wells Fargo Bank for the benefit of AT&T with an account number (Edited as per community guidelines) which I believe is the bank account that cleared the payment  As of today, the $650 has not been credited to my AT&T wireless account.  How can I find out where my payment went?  When I call ATT with the phone number on my statement, no one can help me. 

@pearlarm   Please edit your post to remove your account number as it’s personal information.  No one here is going to do anything with it, except scammers.  If AT&T does choose to contact you through the forum, they will ask for account information all over again.

Also, it’s recommended that you start a new thread instead of piggybacking on to a 4 year old thread, which may have outdated information.

Leaving this thread open for now to give you a chance to remove your account number, but eventually it will probably be closed.

We're here to help you with the information that you require, @pearlarm.

We are going to reach out to you in DM to take a look at account details and help you with payment related information. Please look out for a DM notification from us.

Looking forward to speaking with you!

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

Hello @pearlarm,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

@pearlarm 

Paying my check is the least secure way of paying for anything. The information on that bottom of the check can be used by someone to electronically pay for all kinds of stuff online stealing the money from your account.

In this case most likely a data entry error has applied your check to the wrong account.

All of this can be avoided by paying online using the information that ATT help provided.

I just need a phone number for the Atlanta payment office. They deposited a check snd was not applied to our wireless acct. how can I talk to someone 

Where did you send the direct message

.

You don't get a number for the payment office. They don't speak with customers as that is internal work only.

However they do have a support page for payment issues (such as misapplied to the wrong account). You fill out the info for them to research, which supposedly occurs within 5 business days (though I wouldn't be surprised if the holidays slows this down a little).

https://www.att.com/support/article/my-account/KM1299719/