PAST DUE BILLING ON A CLOSED ACCOUNT

What are supposed to do as the phone number has been ported to a different carrier.

Pay the bill. Are you asking how to pay without account access or are you questioning the bill? If the latter, it’s probably your final bill. In any event, if you don’t believe the bill is right and phone calls aren’t getting results, you can escalate to corporate by filing an FCC or BBB complaint.

We do not owe any money.  We paid our final bill.  Fortunately, I have the email for the corporate office.  I just did not want to have to deal with them too.

Hello BWWille, we're here to help with your billing inquiry.

We want to get you into a PM. Check the message icon in the upper portion of the page and reply back.

In the meantime, please gather the account information so that we can further review the bill.

We will get started to figure out the root cause and work towards a solution.

Thank you for contacting the AT&T Community Forums.

Jeff, AT&T Community Specialist  

Thanks so much Jeff.  Unfortunately, I am unable to determine what the message icon is or where it is.  Reply back to my email please.

[email scrubbed]

You can’t post your email address, it’s against forum rules. You should see the message icon at the top right to the left of the bell icon. It’s possible you won’t see the icon until ATTHelp actually sends a message to you.

@Constructive   Thanks for the spam alert.  Looks like someone else removed it but I know in the past that you suggested your posts like this should also be removed so as not to cause confusion.  We wouldn't want @sandblaster to be labeled a spammer so I'm nuking your post. 😁