My husband and I have had AT&T for more than ten years. In the beginning, everything seemed fine. The charges were manageable, the coverage was unbelievable, and we were very happy. At the time, he was on his own AT&T account through work, and I was on my own. Eventually, we were on the same account and things still seemed O.K.. Then my father died, and since I was now an only child of a widow, I worried about my Mother not having a cell phone. We immediately bought her a phone, not the top-of-the-line model, but just a nice one she could use in an emergency.
This is when we started having problems. I started working from home, so I didn't need my phone as much, and my Mother basically only used hers for emergencies. AT&T started increasing our bills every month, we've tried several times (6 or more times) to work with them by changing plans, but NOTHING has been resolved. For 3 phones (1 Smart Phone and two old model flip phones), we are paying over $200 a month, and yet people just starting their 2nd and 3rd year with AT&T, have multiple devices (Smart Phones, Tablets, etc.), are paying half that.
I have to ask, what kind of company treats its most loyal customers like this?
So, goodbye for good AT&T. You should've treated your customers better, because we will now tell anyone who will listen that you penalized your loyal customers for having a death in the family!