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New Member

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2 Messages

Fri, Aug 14, 2020 3:09 AM

New Customer Payment Issues

I've started a new contract with AT&T for 5 lines on monday. I was supposed to receive 5 devices and paid the required amount at a AT&T personal inside a BJs store. Somehow the payment split and only debited a small fraction of the total price from my bank account. I've got 1 device delivered but the other 4 are pending the total payment. I talk to the agent where I started the contract and told me to call AT&T customer support, I call the customer support and they tell me that I need to solve the issue where I started the contract. 

I can't create an account because I'm not an AT&T customer yet, therefore can't update the order's payment information... 

I don't understand why such a simple problem that can be resolved debiting the remaining amount from my bank account is so hard to solve. What needs to be done??

Responses

Constructive

Employee

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14K Messages

a month ago

BJs sales reps are not at&t employees they are 3rd party sales much like door to door magazine sales people, you will need to deal with the 3rd party at BJs

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lizdance40

New Member

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78.1K Messages

a month ago

Yup, you need to go back to BJs and deal with them.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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New Member

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2 Messages

a month ago

Thank you so much for your time and answers. The BJ's sales tell me that they do not have the means for resolving this issue, that they don't have access to payment information and therefore can't fix it. They tell me that the only way to fix it is through the AT&T telephone numbers, which I call and tell me that the only way to fix it is at the BJ's...

So, the sales at the BJ's is lying to me and they can very well solve the problem??

I feel I'm stuck

(edited)

Brand User
ATTHelp

Community Support

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133.8K Messages

a month ago

Hi @manoletecu

 

Thank you for reaching out to us. You will need to visit the location where you started your service.

 

Darais, AT&T Community Specialist

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