New Customer Payment Issues
I've started a new contract with AT&T for 5 lines on monday. I was supposed to receive 5 devices and paid the required amount at a AT&T personal inside a BJs store. Somehow the payment split and only debited a small fraction of the total price from my bank account. I've got 1 device delivered but the other 4 are pending the total payment. I talk to the agent where I started the contract and told me to call AT&T customer support, I call the customer support and they tell me that I need to solve the issue where I started the contract.
I can't create an account because I'm not an AT&T customer yet, therefore can't update the order's payment information...
I don't understand why such a simple problem that can be resolved debiting the remaining amount from my bank account is so hard to solve. What needs to be done??