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Line addition disaster setup
Hello, who do I contact for an ongoing issue that cant seem to be rectified by anyone? Online, I added a line to my wife's plan and agreed upon a phone for $20 month. Ported my number, chose store pickup, picked up the phone, all good. New bill comes, I have 2 lines added and owe for both. After several hour long calls and 3 store visits, I still have the same issue. I have been lied to, notes on our account from att representatives have been erroneous and I have been told that I made the mistake. I feel I have complained and worked on this enough and someone with att should be aware.