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New Member

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1 Message

Tue, Feb 18, 2020 11:29 AM

Line addition disaster setup

Hello, who do I contact for an ongoing issue that cant seem to be rectified by anyone? Online, I added a line to my wife's plan and agreed upon a phone for $20 month. Ported my number, chose store pickup, picked up the phone, all good. New bill comes, I have 2 lines added and owe for both. After several hour long calls and 3 store visits, I still have the same issue. I have been lied to, notes on our account from att representatives have been erroneous and I have been told that I made the mistake. I feel I have complained and worked on this enough and someone with att should be aware.

Responses

sandblaster

ACE - Expert

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36.1K Messages

2 months ago

If calls aren’t getting it resolved, escalate to corporate by filing an FCC or BBB complaint. The complaint will result in someone from corporate contacting you.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mobilemax

Employee

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796 Messages

2 months ago

Hello,

If one phone was picked up, that device receipt would reflect the number attached to it. If there’s a second one, what device would it have been tied to? If it isn’t, it sounds like it just needs to be cancelled. Since it was an online order, try this: “As this was an online order, you'll need to contact the ECommerce department at (Phone number hidden) weekdays from 8am to midnight and on weekends from 8am to 8pm.”

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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6 Messages

2 months ago

Try the AT&T global fraud Management phone number at (Phone number hidden). Most cancellation Request past the 14 day window require them to research the request in greater detail.

(edited)

GLIMMERMAN76

ACE - Expert

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19.2K Messages

You all need to quit posting phone numbers in real phone number from. The system removes them and its plain stupid that it does.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
MicCheck

ACE - Expert

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8.7K Messages

@GLIMMERMAN76, I'm sure that's by design. In addition to maintaining privacy for customer numbers, AT&T is probably just fine with 800, 331, 0500 (or 611) being the only number customers call directly.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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