New Member
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1 Message
Line addition disaster setup
Hello, who do I contact for an ongoing issue that cant seem to be rectified by anyone? Online, I added a line to my wife's plan and agreed upon a phone for $20 month. Ported my number, chose store pickup, picked up the phone, all good. New bill comes, I have 2 lines added and owe for both. After several hour long calls and 3 store visits, I still have the same issue. I have been lied to, notes on our account from att representatives have been erroneous and I have been told that I made the mistake. I feel I have complained and worked on this enough and someone with att should be aware.
sandblaster
ACE - Expert
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64.7K Messages
4 years ago
If calls aren’t getting it resolved, escalate to corporate by filing an FCC or BBB complaint. The complaint will result in someone from corporate contacting you.
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mobilemax
Employee
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797 Messages
4 years ago
Hello,
If one phone was picked up, that device receipt would reflect the number attached to it. If there’s a second one, what device would it have been tied to? If it isn’t, it sounds like it just needs to be cancelled. Since it was an online order, try this: “As this was an online order, you'll need to contact the ECommerce department at (Phone number hidden) weekdays from 8am to midnight and on weekends from 8am to 8pm.”
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Texsas4ever
New Member
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6 Messages
4 years ago
Try the AT&T global fraud Management phone number at (Phone number hidden). Most cancellation Request past the 14 day window require them to research the request in greater detail.
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