Tutor
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5 Messages
Does AT&T support the military??? NOT FROM THE LOOKS OF MY $1000 PHONE BILL
My husband is away on a Navy Ship doing humanitarian work for the hospitals of South America. After speaking with a AT&T rep about a $100 charge to my mobile bill. That's about roughly $250, she explained to me that speaking with my husband while he was in South America could make the bill higher. At this point he had already been gone for 3 months and this plan was to remain on the phone for the remaining 3 of his mission. She suggested an international plan that would make our bill cheaper in the long run. First month bill came out to over $800, I called and got this adjusted to $487. Now THIS MONTH now month 2 of this change my bill is over $1000!!! After countless calls I was able to adjust this to $683, but this is ridiculous. And mind you that I get 25% off my bill!!! There should be a military pricing for those whose spouses are deployed. So much goes on where we need to speak with our spouses and the fact I haven't even touched his face in the past 5 going on 6 months AT&T is only causing mire stress to me and my deployed sailor who know has to pay this high bill. AT&T does nothing but continue to charge and upcharget for services that I have been paying them for for the last 10 years!!! If this doesn't get resolved to a decent amount I am going to gladly switch to Verizon and take all three numbers with me and boycott AT&T to ALL MILITARY FAMILIES.
sandblaster
ACE - Expert
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64.7K Messages
7 years ago
@BMC1923 First off, you are replying to a 2 year old thread. Second, I was not Navy but I am retired military. There are ways to validate military deployment orders for the purpose of cancelling service without violating OPSEC.
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BMC1923
Tutor
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4 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117.2K Messages
7 years ago
If the name is in the DOD database, it can be verified that way.
https://www.att.com/esupport/article.html#!/wireless/KM1045509
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
@BMC1923 You have a valid point and I'll admit not a problem I ever dealt with as my first cell phone came post retirement. Can you not redact sufficient information on those orders to not violate OPSEC yet still verify your deployment? If you don't think that is possible, contact @ATTCares via private message. Perhaps they can offer an alternative. The forum messaging system is secure, perhaps you could validate your deployment orders through them.
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BMC1923
Tutor
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4 Messages
7 years ago
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BMC1923
Tutor
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4 Messages
7 years ago
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Dparton
Contributor
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1 Message
6 years ago
Bull I was told to turn off his line while he was overseas to save money and that’s a lie. It went up because they cut my lines from 3 to 2 so prices went up. Not fair. You all suggested this with his deployment and then raise my bill up 20 more than if I just left him on the plan. Why give this option of it d9es noth8ng but raise my price. This is not a way to thank your military service members.
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sandblaster
ACE - Expert
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64.7K Messages
6 years ago
@Dparton Please provide actual details. There should be no reason for your plan price to increase if you dropped from 3 lines to 2. If anything, the monthly charges should go down, not up. There has to be some other reason. No one here can see what plan you have or your charges. We only know what you share.
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