COVID Hospital Visit Service Suspended

I was very sick in late August 2021, already on FMLA due to a separate illness, and could not pay my bill. Because I was sick for over a month, my service was suspended before I could contact AT&T. I have an autoimmune disease which is why it took me so long to get better. Once I called and explained, I was told California was the only state AT&T was providing relief and I had to pay the full balance. Since the suspension, I’ve been charged my normal service rate, and am willing to pay in installments but cannot get assistance. I’ve been a client for over 10 years, and this is my first emergency since I became a client. I’m not happy. Is there nothing you can do? I’m willing to pay, so long as the balance shown is what I pay off in equal monthly installments. Plus, Cali wasn’t the only state seeing spikes when I became ill. Any advice or willingness to assist would be appreciated.

Thank you.