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Being Billed for Service after Cancellation and After transfer to another carrier.
I had a post-paid account with AT&T. I transferred to a different carrier and took one of 3 numbers with me. I now have no way to access my account online.
I spent hours on the phone with customer service in February and was assured my account was closed and that I would receive no further bills. I paid the remaining balance in full.
I am now receiving suspension notices for new charges. I called for support again to the number on the notice but was told I need a security code. I have never had any security code with AT&T. If one was sent, I did not receive it and I have no way to provide this information. I just want my account cancelled.
I am now preparing a social media blitz about this predatory behavior. It is highly illegal to bill someone for services not provided and then refuse to speak with them about their bill and threaten them with collections.
I see that AT&T was successfully sued for this exact kind of thing in 2004. [Edited to comply with Guidelines] I also plan to file a complaint with my states AG.