New Member
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13 Messages
Avoid this company!!! Bait and switch tactics on consumers
I upgraded my phone to unlimited starters because it was literally the exact price I was paying for 9gb a month. They told me on the phone that I was eligible for a free iPhone 8 with my upgrade. Of course I asked, how much it’s going to cost me monthly and I was quoted a price of around $115/month for both lines which was just a $20 increase from my current bill. So I found it hard to believe and called back the next day to verify that the price quoted was correct and they quoted me the same price. After verifying the price I spoke to my wife about adding the line for my son and we agreed for that price it was do-able. So I called a third time to place the order & verifies a THIRD time on the price. Long story short my $115/month bill ended up being $291.77 for the 1st month and told it would be $198/month there after after talking to two different managers. I explained I got 3 quotes for $115/month and they said that wasn’t possible Ang there employees must have made mistakes. They also did not inform me that I lost my corporate discount on unlimited plans so I lost 25% of my bill that the 3 reps told me I would still get. I asked to return the phone and cancel the line and they refused to comply with that. They said it’s too late. Of course it’s too late. I just got the bill after all this and now I’m stuck with this company that has no integrity for there customers and no accountability or ethics when using bait and switch tactics on their consumers. The conversations are recorded when you call in. I requested that they pull the conversations and both managers refused to address my request. I have been with AT&T since they took over Cingular over a decade ago. Avoid this company and their bait and switch tactics at all cost!!! I can see by reading other stories that I’m not the only one they’ve done this to.
sreisinger1983
New Member
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13 Messages
4 years ago
Filed a formal complaint with the BBB.
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formerlyknownas
ACE - Sage
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117.2K Messages
4 years ago
When you buy a new phone and add a new line, you're going to pay $30 activation fee for a new line. You are also going to be charged installments for the first three months and then you will be reimbursed on the 3rd month. And then every month thereafter.
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mobilemax
Employee
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797 Messages
4 years ago
Hello,
Corproate discounts clearly only apply to Mobile Share (not unlimited plans), with the exception of Military or First Repsonder discounts. The quote appears to have been assuming that discount worked. I would do future business at your local corporate AT&T store to make sure you get the right information and meet all the promotional requirements for offers like a free phone. That quote appears to have no tax and fees included, which are always on top of that price given.
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rmay9558
New Member
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5 Messages
4 years ago
You are 100% correct ... AT&T are among the worst companies in America, and anyone who is not trapped with them due to location should avoid them at all costs as you say. This is what happens when a company has a near monopoly on services in a geographical area, and have no scruples about screwing customers at every opportunity.
We need high-speed internet from more companies and more competition so behemoths like AT&T can't exist due to competition from smaller companies who do value customers and are honest (AT&T are just the opposite), and can offer the services at lower cost with better customer service and clear pricing arrangements that don't constantly change on a whim without any notice or permission.
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Bait_and_switch
New Member
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5 Messages
4 years ago
When I ordered the 6 new lines and phones online with the $1,000 rebate - it seems that AT&T's Trade in Dept was not notified of the transaction.
Now that I've ported all my numbers from T-Mobile - ATT&T's Trade in Dept will not send us the Trade in packages with our offer. They claim that my offer was only available in Iowa and Nebraska (if that were the case, they wouldn't have sold and finalized my contract).
How can I get AT&T to honor their contract with me and not Bait and Switch for a $700 offer?
This is a Federally regulated company, surely they must have a mechanism to handle problems like this?
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rmay301
Tutor
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10 Messages
4 years ago
They screw people on billing constantly. I canceled my phone service with them because of this, and now my DirectTV bill just went up by $56/month with no explanation, and fortunately I'm moving to a place in January where I can dump that too and be completly free of AT&T forever. You're probably out of luck on your contract as a big part of AT&T's business philosophy is clearly to change the billing rules randomly, and often, and I've been told more than once that the lower price I had been paying was a mistake that they found and corrected, and I'm lucky to have gotten a discount I didn't deserve. They truly are the worst of the worst.
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formerlyknownas
ACE - Sage
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117.2K Messages
4 years ago
@Bait_and_switch
the only $1000 ‘rebate’ is the $1000 credits over 30 months with trade in On phones that exceed that cost. Samsung Note 20/ultra for example. That promotion has been over for a few weeks.
That aside, AT&T trade in promotions have been ongoing for several months now. File a Better Business Bureau complaint online and someone from AT&T upper management will contact you on how to trade in your old phones..
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michaeldoc69
New Member
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4 Messages
3 years ago
I too have been a victim of AT&T "bait-and-switch" trade-in discount fraud.
On 08/27/2020 I purchased Samsung Galaxy Note 20 Ultra 5G and sent them my perfectly fine Samsung Galaxy Note 9 in it's original retail packaging. Trade-in Reference Number: (Edited as per community guidelines). My trade-in was processed and completed on 09/22/2020
I called AT&T several times, during that time and was told: "Just wait, it may take up to two billing cycles for that trade-in credit to be applied to your account". And now, when three months have passed, they are telling me that my trade-in is damaged and worth only $27.00. Needless to say that no trade-in credit was applied to my account and I can't get it back either. Catch-22. Win-win for AT&T and Loose-loose for me :-(
I will gladly join any (Edited per community guidelines) suit and will testify against AT&T bait-and-switch tactic. Please contact me. I also filed BBB complaint.
My name is: Michael (Edited as per community guidelines)
E-Mail Address: [email scrubbed]
Phone number:(Edited as per community guidelines)
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formerlyknownas
ACE - Sage
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117.2K Messages
3 years ago
@michaeldoc69
You are limited to arbitration and small claims are the Supreme Court of the United States.
No cl(Edited per community guidelines) action is permitted. Read your customer agreement.
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