Former Employee
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4.9K Messages
AT&T’s Response to Hurricane Harvey
Beginning on Aug. 26, 2017, we will issue credits and waive additional charges to provide unlimited data, voice and text for AT&T wireless customers and unlimited voice and text to AT&T PREPAID customers in impacted areas. Please refer to http://about.att.com/inside_connections_blog/hurricane_harvey for specific details.
AT&T has set up emergency response equipment in strategic locations, in both Texas and Louisiana, which includes satellite COLTs (Cell on Light Trucks), Emergency Communications Vehicles (ECVs) and charging stations.
We have also launched a Severe Weather 4-in-1 Mix channel on DIRECTV and a Severe Weather Channel on U-verse to provide dedicated coverage of Hurricane Harvey. To learn more about AT&T’s Severe Weather Mix Channels, please visit: http://about.att.com/newsroom/severe_weather_mix_channel.html
Additional information and tips for disaster preparedness can be found at Inclement Weather – Be Prepared and www.att.com/vitalconnections.
Important Information for Friends & Family of Hurricane Harvey Victims: Robocall Insurance Scams
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ms_unicorn
Former Employee
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4.9K Messages
7 years ago
For the very latest Hurricane Harvey Response and Live Updates, please visit: http://about.att.com/inside_connections_blog/hurricane_harvey
Our thoughts are with everyone impacted by Hurricane Harvey and our customers who have friends and family there.
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bruinsrme
Contributor
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1 Message
7 years ago
AT&T is late to the game once again.
All other major carriers announced free service to hurricane victims.
AT&T is silent on this matter. Glad to see AT&T is there to serve their customers in time of need.
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formerlyknownas
ACE - Sage
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117.3K Messages
7 years ago
All carriers announced on friday the 25th. Sounds on time to me.
http://onlinephones.net/carriers-waiving-fees-for-areas-affected-by-hurricane-harvey/
http://www.prnewswire.com/news-releases/att-networks-prepared-for-hurricane-harvey-300509750.html
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MrIruegas11
Contributor
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1 Message
7 years ago
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MicCheck
ACE - Expert
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14.2K Messages
7 years ago
No application is needed. Affected customers will be identified by their billing zip code. Credits will be on the same bill the additional charges are on.
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Ulisorto
Contributor
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1 Message
7 years ago
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MicCheck
ACE - Expert
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14.2K Messages
7 years ago
https://forums.att.com/t5/Wireless-Billing/AT-amp-T-s-Response-to-Hurricane-Harvey/td-p/5245325
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Chrissy0815
Contributor
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1 Message
7 years ago
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
http://about.att.com/story/waiving_overage_charges_for_customers_impacted_by_hurricane_harvey.html
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Glorox1218
Contributor
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1 Message
7 years ago
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