Why should I stay with AT&T?
I have been with AT&T since 1998, and never have has a problem. I received an offer from T Mobile to pay off my phone (owe $650), and they would sell me that same phone for $400, and my monthly cost would be $50 / mo for the first year. I did the math and I will save about $300/ over the 24 month period.
I went and chatted with ATT support (waited 15 min for the first person), explained my offer and asked why I should stay with AT&T? They couldn't answer and transferred me to someone else (and didn't tell me), I waited 35 min for the next person, asked the same question, and was transferred again (with out telling me) and the last guy I talked to kept giving me the spiel about network,... yada yada yada. So I asked to talk with his supervisor. After talking to her for another 30min tells me I should call loyalty. I was upset I spent 2 1/2 hours in chat for something they could have told me off the bat.
Next day I call loyalty and explained, she said she cannot help me and transferred me to billing who then said this wasn't a billing issue it was a loyalty issue, and transferred me back to loyalty, where I met Brittney, She has a nasty attitude from the moment I started talking to her, and she told me no one can help me and the deal with T Mobile is a good deal and I should go to them. I was shocked, thanked her and hung up.
I am pretty sore about this. All I want to know is why should I stay with AT&T when the other companies will charge me less for my handset, and answer my calls in 30 seconds.