WHERE IS MY PHONE? STATUS IS STILL PENDING AFTER 72 HOURS!
I ordered a iphone 6 plus 4 days ago and the shipping status is still pending. I've spoken to 10 different reps including 2 managers and NO ONE HAS BEEN ABLE TO HELP ME. When I check the status of the shipment at att.com/checkstatus there is absolutely no information for me to see regarding the status of my phone.
I have already paid the taxes on the phone and ATT is saying that I can't cancel the order. The rep that I orignially ordered the phone with said that he put in for priority shipping and that I should get the phone within 2-3 business days!
It is the FOURTH DAY I still have not gotten any new information regarding my order/shipping! This is extremely frustrating.
THIS HAS BEEN AN ABSOLUTE NIGHTMARE!
5/29 Still no resolution.
I have spoken to 5 different reps today (cross checking to see if I get the same info from each one) THEY ALL GAVE DIFFERENT INFORMATION REGARDING MY ACCOUNT.
10:30AM 5/29 Customer Service Rep informed me that the phone would be shipping the phone today. Still no update on att.com/checkstatus