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CharlesRunels's profile

Contributor

 • 

1 Message

Saturday, September 1st, 2018 3:12 PM

Video showing another ATT circle of frustration.

Here's another example of why Verizon will eventually make ATT history...

https://www.youtube.com/watch?v=3Aahs1E4MCM

 

 

ACE - Expert

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23.9K Messages

6 years ago

Lol pick up the phone and dial.   Verizon is already ahead of att.

ACE - Sage

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117.4K Messages

6 years ago

Are you a unified bill customer?  

Your select and review is grey, mine is blue. I have no other ATT services and am not a unified bill customer.

 

 

ACE - Expert

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14.3K Messages

6 years ago

Well, you asked the AI how to do something you already knew how to do (change plan), so of course it took you in a circle. 

 

You chose not to wait for someone who could assist you. 

 

Clearly there’s something wrong since you can’t select the new plan, but you didn’t exactly do anything to help get it resolved. 

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