Unable to Call Cust Service On Cell Phone 2nd Time for Follow Up Question After Service Disconneced

On Tuesday, 09/13/16, after I found that my Wireless Service was Turned Off,  I called Customer Support on my Cell Phone by Dialing 611.  I talked with an Agent about my account, stating an Electronic Payment had been sent on 09/12, in the amount of $$ that should arrive on 09/14.  I also stated that by Friday, 09/16, another Payment would be sent, in the amount of $$, but that I would not have the balance until the end of the month.

I was told that the Remaining Balance would be low enough (under $75) that my Service should be Restored after the 2nd Payment was received.  The 1st Payment Posted on 09/14, and I was able to send the 2nd Electronic Payment earlier, on Tuesday, 09/13.  It Posted today, Thursday, 09/15.

Earlier this evening I tried calling Customer Support on my Cell Phone by Dialing 611, as I did after I sent the first payment, and now the call will not go through.  The Recorded Message states I must call 800 947-5096 from a different phone or go to ATT.com/Pay.

We've not lived here long and, like most people these days, we don't have a Landline.  It's not far into town, about 20 miles, but I've been ill.  So until I feel strong enough to drive into a town full of strangers and deal with finding a Phone I can use, I'll just have to wait.  I might do it sooner, but since I haven't seen a Pay Phone on the Corner anywhere in years, it will involve more than getting out of my car and taking a few steps to a Phone.

I may have to wait over 2 weeks to have my Service Restored, when I can pay the final amount (under $75) and the Payment is Posted.  Now I understand...
Customer Loyalty doesn't count for anything these days
...it doesn't matter how long you've been a Customer and refused to go somewhere else in order to get more Services and/or Save Money.

I've always been proud to say that I've had either/or Land and Wireless Accounts with AT&T, since it was Southwestern Bell Telephone in Texas.  Before that, my Parents had SWB and SWBT, so my whole life I've been a Customer with either, or both, Land and Wireless Service, and I'm old enough now to receive Senior Discounts anywhere they are offered.

I guess I need to quit Living in the Past and accept the fact that Customer Loyalty Really No Longer Means Anything to Big Business.  Maybe I should rethink things, and if I can save a few pennies, I should just go ahead and go to the Lowest Bidder with My Business from now on.

When we moved, I wasn't able to get my Internet Service from AT&T for the First Time in my Life because Another Company has everyone else Locked Out.  Maybe I will contact them first, they also have National Coverage.  Our Installers had to make several trips and Check and/or Repair Lines from the Road.  Then they had to Install a New Line into the House because what was here hadn't been used in over 25 years and probably wouldn't be able to Support DSL.

Yes, I do realize that the Customer Service that you recieve Locally, Face to Face is not always what you recieve from the Corporate Level, but I truly believed I was given Truthful Information from Customer Service.  Also, if I was able to Contact Customer Service before by Dialing 611, Using My Cell Phone after My Service was Turned Off, I would expect to be able to do the same 2 days later.