New Member
•
10 Messages
Trade in Phone
I purchased an Iphone14 Pro in December. Returned my Iphone 12 on January 10.
I traded up because I was assured it would be a straight across trade.
I had a huge bill of $320.86, normally $137.83 in Feb. Which I paid. The new bill is for $146.48, still not seeing a credit for the trade in.
I have called numerous times, am assured it was taken care of, but it's not! Today. I called again, ask to speak to a supervisor. A young man
assured me he would look into it. After being on hold for 30 minutes, northing!
I have taken my account off auto pay, and will not be paying this bill until this matter is resolved.
And, if it's not soon, I will be changing carriers. We have had a business account since 2004, but in the last year, customer service is awful. Nothing gets
taken care of!
MicCheck
ACE - Expert
•
14.2K Messages
1 year ago
Trade-in credits are not applied for the first 3 billing cycles. How many bills have you received since the trade in was received? Taking the account off autopay isn't going to change the bill, but it will void the autopay/paperless discount.
0
0
babb7824
New Member
•
10 Messages
1 year ago
I have ask to speak to a supervisor 3 times, I get put on hold and no one returns to the line.
I have also been told 2 months! It has been 2 months. This bill will not be paid until they can explain the huge bill in Feb.
0
0
MicCheck
ACE - Expert
•
14.2K Messages
1 year ago
If you were told 2 months, you were misinformed.
The bill is very detailed, so the explanation should be pretty clear. Other than the installment payment, are there any other unexpected charges?
0
0
babb7824
New Member
•
10 Messages
1 year ago
Yes.
Protect Advantage Insurance for Business for 1_ I assume is for my phone?
Protect Advantage Support SVC for business 1? Did not sign up for
0
0
ATTHelp
Community Support
•
231.6K Messages
1 year ago
Hi babb7824, we understand the importance of getting your trade in credits for your iPhone 12 device!
We want to get you over to our business team, so you get personalized help. An agent will reach out to you shortly, we do appreciate your patience in all of this.
We look forward to getting this resolved for you! Thank you for posting on the AT&T Community Forums!
Rhoda, AT&T Community Specialist
0
0
ATTHelp
Community Support
•
231.6K Messages
1 year ago
Hi @babb7824,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Charlene
AT&T Business Social Media
0
0
babb7824
New Member
•
10 Messages
1 year ago
I am more than willing for AT&T to return my numerous calls.
0
0
MicCheck
ACE - Expert
•
14.2K Messages
1 year ago
Those charges are for the phone insurance. It's two line items but they're a package deal.
0
0