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whwisdom4450's profile

New Member

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1 Message

Wednesday, January 4th, 2023 7:02 PM

text messages not showing up on my data log

its been about two weeks and I still have not seen some txt messages show up on the talk/txt log. I still have them in my phone showing the date and time, but there not on my account log. 

Community Support

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232.1K Messages

1 year ago

Hello whwisdom4450! We'd be happy to help you with your text history concerns!

 

To get started please be aware that if the device is an iPhone and is using iMessage, this is an Apple system. AT&T has no access to this system and all messages through iMessages will show up as data on your billing statement. If you have an android and you're using RCS Advanced Messaging that will also show up as data on your billing statement.

 

You already seem aware of how to check your current usage, however this support article has steps to check your usage without needing to go online.

 

Additionally the following part of the article is important to keep in mind as well:

 

Time stamps for current data or text usage may be off by up to 4 hours in myAT&T. Here are some things to keep in mind:

  • We usually update recent data use every three hours.
  • You may not be able to see usage since your last bill online if you have a new account or changed your plan in the middle of a bill period.
  • Usage info may not be available while we’re processing your bill. Usage generated near the end of a bill period may not show up until the next bill period.
  • Additional delays of up to 60 days are possible if the usage takes place outside the U.S.
  • For wireless roaming use, which is based on call records from other carriers, delays are normally 2-10 days but could be more than 60 days. Some use may display online but be billed during a later bill period.
  • For talk use, you may see airtime for voicemails and other calls that aren't billed. If you use more minutes than are included in your plan, we'll deduct the minutes from your available Rollover Minutes. After that, we’ll apply a per-minute charge.

Let us know if you have any other questions and concerns and thanks for contacting the AT&T community. 

 

Shiann, AT&T Community Speicialist

2 Messages

9 months ago

Is there any way to view the phone numbers on RCS text or advanced messaging that uses data?

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