Return Processing Time
I have been on the AT&T Next program for a few years now. On February 1st 2018 I upgraded my device to an iPhone 7 which I received on February 7th 2018. Shortly after receiving it I realized that it wasn't a good phone match for me and I contacted AT&T to see if I could exchange the iPhone 7 for an iPhone X and was told that I could since I was within the 2 week return/exchange period. On February 11th I mailed the iPhone 7 back to AT&T. I inquired about the status of my exchange on February 23rd and I was told that I needed to wait for the return service warehouse to note that they had received the phone so that you can reverse the upgrade and I can order the iPhone X in exchange. On February 28th I noticed that the tracking said that the delivery center had received the iPhone 7 that I had mailed back. Since I still had not heard anything about the exchange for the iPhone X by March 9th 2018, I went to an AT&T store. After waiting over an hour in the store I was told that the Returns center had received the return phone but had not processed it yet. By this time I had also made an installment payment on the iPhone 7 even though I had already mail it back to the returns center because I was told that that would be straightened out when I had the iPhone X I was exchanging the iPhone 7 for.
It is now April 4th 2018. I still have not heard anything about getting the iPhone X in the exchange and I on my current bill I am being charged another installment payment for the iPhone 7 that I returned 6 weeks ago. I will not make another payment on a phone I do not have. I no longer want to carry through with ordering the iPhone X in the exchange process because now I just want the iPhone 7 that I returned processed so I will not be stuck in a contract with AT&T so that I can take my business elsewhere.
This is ridiculous and I am beyond fed up with how long this has taken already since I everything back on February 1st!
How long does it take to process a returned phone?!?!