Contributor
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1 Message
Problem activating my BYOD phone with AT&T
Here's the story:
- I received my SIM card in the mail today through FedEx.
- I tried to activate my phone through your website, but it won't let me because I have to create a myAT&T account, which the system won't let me do as well.
- I tried to create a myAT&T account with my ported number and zip code, but it gives me an error like this: "Please check what you entered and try again. Still need help? Select Chat Available button for expert help. (RBV106)"
- I called AT&T for hours, and they all asked me for a passcode. One of the representatives told me to visit a corporate store to activate my phone.
The problem is this, I ordered new wireless service online with that number and you were supposed to give me an email with my account number and information on how to create a passcode, but you never gave it to me.
What is the best solution to all of these problems? Any answers would be helpful ASAP.
ATTHelp
Community Support
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231.5K Messages
5 years ago
Hi @barulsamy,
Thank you for reaching out to us!
Has your number been successfully ported over? If not then this may be the reason why you are unable to create a myAT&T account. You can check your status online or call our port activation support team at 888-898-7685, Sunday-Saturday 7:00 AM to 1:00 AM ET.
Have you placed an AT&T SIM card into your device? If so please follow the Activation Prompts.
Let us know if this helps!
Chasidy, AT&T Community Specialist
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