For the mom who gives us everything - Mother's Day gifts that connects us.
Need help understanding your bill?
barulsamy's profile



1 Message

Thursday, September 5th, 2019 4:34 AM

Problem activating my BYOD phone with AT&T

Here's the story:


- I received my SIM card in the mail today through FedEx.

- I tried to activate my phone through your website, but it won't let me because I have to create a myAT&T account, which the system won't let me do as well.

- I tried to create a myAT&T account with my ported number and zip code, but it gives me an error like this: "Please check what you entered and try again. Still need help? Select Chat Available button for expert help. (RBV106)"

- I called AT&T for hours, and they all asked me for a passcode. One of the representatives told me to visit a corporate store to activate my phone.


The problem is this, I ordered new wireless service online with that number and you were supposed to give me an email with my account number and information on how to create a passcode, but you never gave it to me.

What is the best solution to all of these problems? Any answers would be helpful ASAP.

Community Support


231.4K Messages

5 years ago

Hi @barulsamy,


Thank you for reaching out to us!


Has your number been successfully ported over? If not then this may be the reason why you are unable to create a myAT&T account. You can check your status online or call our port activation support team at 888-898-7685, Sunday-Saturday 7:00 AM to 1:00 AM ET.


Have you placed an AT&T SIM card into your device? If so please follow the Activation Prompts


Let us know if this helps!


Chasidy, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.