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barulsamy's profile

Contributor

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1 Message

Thu, Sep 5, 2019 4:34 AM

Problem activating my BYOD phone with AT&T

Here's the story:

 

- I received my SIM card in the mail today through FedEx.

- I tried to activate my phone through your website, but it won't let me because I have to create a myAT&T account, which the system won't let me do as well.

- I tried to create a myAT&T account with my ported number and zip code, but it gives me an error like this: "Please check what you entered and try again. Still need help? Select Chat Available button for expert help. (RBV106)"

- I called AT&T for hours, and they all asked me for a passcode. One of the representatives told me to visit a corporate store to activate my phone.

 

The problem is this, I ordered new wireless service online with that number and you were supposed to give me an email with my account number and information on how to create a passcode, but you never gave it to me.

What is the best solution to all of these problems? Any answers would be helpful ASAP.

ATTHelp

Community Support

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180.2K Messages

2 y ago

Hi @barulsamy,

 

Thank you for reaching out to us!

 

Has your number been successfully ported over? If not then this may be the reason why you are unable to create a myAT&T account. You can check your status online or call our port activation support team at 888-898-7685, Sunday-Saturday 7:00 AM to 1:00 AM ET.

 

Have you placed an AT&T SIM card into your device? If so please follow the Activation Prompts

 

Let us know if this helps!

 

Chasidy, AT&T Community Specialist

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