Problem activating my BYOD phone with AT&T
Here's the story:
- I received my SIM card in the mail today through FedEx.
- I tried to activate my phone through your website, but it won't let me because I have to create a myAT&T account, which the system won't let me do as well.
- I tried to create a myAT&T account with my ported number and zip code, but it gives me an error like this: "Please check what you entered and try again. Still need help? Select Chat Available button for expert help. (RBV106)"
- I called AT&T for hours, and they all asked me for a passcode. One of the representatives told me to visit a corporate store to activate my phone.
The problem is this, I ordered new wireless service online with that number and you were supposed to give me an email with my account number and information on how to create a passcode, but you never gave it to me.
What is the best solution to all of these problems? Any answers would be helpful ASAP.