password emails re my closed account
I closed my account with AT&T 6 months ago and now I've started receiving multiple emails stating my password has been changed and giving me a temporary password. Contacting AT&T has been very difficult. The IVR does not recognize my requests to talk to a live rep in IT or fraud, nor does it recognize my closed account number. When I do eventually get to a rep, most have been of little help since they can't look up the details of my closed account (or the IVR sends me to the wrong dept). I finally got through to one somewhat helpful person who believed the emails were due to a "glitch" in their system. Today, I've received a paper letter in the mail stating my password was changed and giving me a temporary password (same message as in emails). I'm concerned that a "glitch" is accessing closed accounts and sending out password change messages. If it's not a glitch and really a hack, I'm concerned that someone could be access my account information including credit card. Is it possible to reach a human in the fraud/technical dept. that can actually look where these emails and letters are being generated from?