New Member
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1 Message
On hold for 5 hours
This is the worst experience I’ve ever had with customer service I can’t even explain how frustrated I am. Called 2x and waited an hour on both calls to just get the calls dropped once a rep answers called up the 3rd time waited an hour to speak to someone I needed a specialist and that took another 3 and a half hours on hold with the rep checking in on me every 5 minutes I had to give up I couldn’t take this anymore I had work the next day I had to get to bed I am now working on canceling my contract and returning to ANY carrier other than AT&T this is absolutely horrible and if this company can’t hire enough people they should consider bankruptcy or merge with another carrier I will never use AT&T again worst experience I ever had
formerlyknownas
ACE - Sage
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118.2K Messages
2 years ago
SCOTUS does not allow anything other than the agreed to small claims, which does not award pain and suffering, or arbitration which does not award pain and suffering. You are only allowed monetary damages.
There's also a formal dispute process if you think you are incorrectly charged.
Working for a law office does not make you special or allow you to circumvent Supreme Court edict. As mentioned earlier, we see people file FCC and Better Business Bureau complaints all the time and get their issue resolved in 2 days. But so far no one who has claimed they are going to go the legal route of any kind has ever come back and claimed success. Statistically the success going through arbitration is 50%. That either means they get 100% success half the time and get all the money they were hoping for or they get half the money they were hoping for all the time.
And not one single person who swore up and down that they worked for a law firm and could take AT&T to the whipping post has ever come back saying that they were able to successfully take AT&T beyond the required small claims.
This is why we laugh when these threats are made.
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formerlyknownas
ACE - Sage
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118.2K Messages
2 years ago
Oh and bankruptcy May alleviate you from responsibility to pay AT&T everything you owe them, but AT&T is petty. If you go through collections or bankruptcy, AT&T never forgets that you paid them Pennies on the dollar.
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