Need help with phone upgrade

I was attempting to upgrade my phones last week.  A chat agent input the order, but then had difficulties with the order, and passed me around to her supervisor and the billing department.  I’ve since spent five hours with seven reps trying to get it straightened out, without luck.  Whatever process the rep went through did not generate an order number.  However, the new thirty month calling plan contract shows up on line, which makes it look like the phones are not eligible for an upgrade for another 30 months.  It doesn’t seem like anyone through the regular support channels can help since there was no order number generated.  Any ideas how to get to some wine who can help me?

Thanks