missing call records

Hello @Iambertmedia, we understand the importance of accessing your call usage.  We're happy to help with information to view your call usage details. 

We update your usage reports as quickly as we can, but sometimes your usage info may be unavailable or delayed. It can take two to five days for usage reports or data used to post in myAT&T, so amounts shown online may not reflect all use since your last bill.

Time stamps for current data or text usage may be off by up to 4 hours in myAT&T. Here are some things to keep in mind:

• We usually update recent data use every three hours.
• You may not be able to see usage since your last bill online if you have a new account or changed your plan in the middle of a bill period.
• Usage info may not be available while we’re processing your bill. Usage generated near the end of a bill period may not show up until the next bill period.
• Additional delays of up to 60 days are possible if the usage takes place outside the U.S.
• For wireless roaming use, which is based on call records from other carriers, delays are normally 2-10 days but could be more than 60 days. Some use may display online but be billed during a later bill period.
• For talk use, you may see airtime for voicemails and other calls that aren't billed. If you use more minutes than are included in your plan, we'll deduct the minutes from your available Rollover Minutes. After that, we’ll apply a per-minute charge.

Keep in mind: The only call logs are sent/received calls. Missed calls do not appear on the logs, only completed ones. Your phone however will show you what calls were missed. Calls made from third party apps will not reflect on your call records, but instead will show up as data used.

Meet us back here if you have any questions, and we'll be happy to help. Thank you for contacting AT&T Community Forums.

Alasani, AT&T Community Specialist