1 Message
Issue porting over ATT number over to Verizon
I was having issue with text messages not going through to the new Verizon phone number and after dealing with Verizon, they discovered porting over wasn't fully completed and there was an incorrect pin. I'm now trying to access my AT&T account online and in order to sign in successfully, they are requiring a two-factor pin which is not going through to the new Verizon phone.
I've since then called the port number to speak with them and they then transferred me to an account manager. I was halfway through answering security questions when my call was disconnected. Now upon calling back and getting to the final steps/representatives they don't even ask further security questions and all they are able to do is read back to me a message that pops up on their screen which states basically: "Can't help you, you are (Edited per community guidelines)" and upon asking how to fix this or who to call or contact, they state they can not further assist me, cannot give me any more info than what the message states and to please disconnect from the call.
I now have spent well over a total of 3 days, 6-8hrs trying to fix this issue and now the final avenue I've been given is a total DEAD END. This is BEYOND frustrating and I'm looking to figure out what steps do I need to take from here.
ATTHelp
Community Support
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232K Messages
7 months ago
Hey there @SchlepInc, we completely understand your frustration. Let's get you the help you need.
Note : Once you transfer your wireless services to a different carrier, it can take up to 48-72 hours to complete the process. You may experience mixed signals during the transfer process as well.
Once your number has been ported out and your phone shows the new service provider network, you'll be able to use all the features i.e. talk, text and data. If you have recently ported out, try to check whether the text messages are working after completing 48 hours on the new network. If the issue still persists, please reach out to the Port Activation Center at 866-895-1097.
Please let us know if there is anything else we can assist you with.
Thank you for contacting AT&T Community Forums.
-Sia, AT&T Community Specialist.
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Bleamon
1 Message
28 days ago
Did this ever get resolved? We are having the same issue, but with 5 lines.
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CyberSec380
New Member
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151 Messages
28 days ago
Re generate your port-out pin by dialing *PORT. Make SURE your other provider has accurate info. (account number, billing address, transfer PIN)
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formerlyknownas
ACE - Sage
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117.5K Messages
27 days ago
If you have already ported your numbers to a different service provider, *port# should not work
If you have access to your online account you may be able to get your port pin that way.
Otherwise good luck talking to AT&T.
Por pins and security pins should be acquired / known before you switch carriers
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