Got denied by att fraud??

It's sad, AT&T is going downhill fast. We are porting to T-Mobile where they treat military vets right.

Extremely doubtful this has anything to do with you being military. Try speaking with support over the phone about the denial. If that doesn't give you results, the next step is a BBB complaint which gets forwarded to upper management.

Just conduct any inquiries respectfully and leave false/assumed accusations at the door. Get the facts instead.

Had fiber installed last week and a sales rep came and set me up for wireless. Everything went smoothly. I went to a store today and tried to add a watch line and the sales rep was prompted to call the fraud department. They would not approve me for the watch line. I don't understand why? The fraud employee gave no indication to the sales rep of why it was denied. I can get approved for a 1200 phone but not a 350 watchline? Very frustrating about to go back to T-Mobile.

They literally told me in store that I probably got denied because I haven’t had much of a presence in the United States for the past 7 - 8 years. They also would not tell me on the phone why I got denied to open the lines lol

Sounds like the store agent was making a guess. With over the phone refusing to tell you why you were denied, or at least an option to verify this is not fraud, then definitely go with a BBB complaint. Going to upper management this usually results in corporate (Office of the President) contacting you within a few business days.

They are not treating you poorly because you are military. Something about the application flagged the system. If it was anywhere close to that store rep's guess, then AT&T needs to have a better process to verify when you have a returning Service Member who has been gone for a very long time. If they require anything like a DD 214, verify exactly what is needed so you can redact anything that they shouldn't have.

I already submitted a BBB complaint and I definitely didn’t think they were treating me poorly because I was military. I only mentioned that because that’s what the in store representative and manager told me. The representatives in store and the manager were awesome, nothing against them at all.

@Will_The_Armyguy It's possible your account was flagged because you were trying to place a third order in a matter of days. Something similar happened to me with T-Mobile when I tried to add a watch line soon after transferring my service. 

Good news guys I found a solution, I ended up going with Verizon, it went super smooth with them. My problem is solved!

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