FRAUD AT POINT OF SALE BY AT&T (MY SIGNATURES, MY MONEY, MY PORTED #, MY PIN #, BUT NOT MY ACCOUNT?)

You got scammed by Ricky, and it’s AT&T’s fault?   You’re a credit mule.  And as much at fault as Ricky for not reading what you signed.   You should be going to the police.

 

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@AlphonzoK wrote:

My name is Alphonzo 

 

and on April 5, 2019, I and someone named Ricky I knew went into the At&t store located at:

 

10620-A Parallel Parkway,

Kansas City, Kansas 66109

 

to purchase service I was told would be apart of my account. I ported over a number from verizon wireless. I payed a total of $526.62 toward a 256gig iphone SX Max and signed all documents associated with the sale and contract and was given the phone. Only later was it realized that the store rep hoodwinked me because he had me sign my signature twice like it was on my own account when actually it was started on an account of the person I was with that day. So because of this goof up, I was threatened by the person who's name is on the receipt that if i did not give them their iphone I purchased, they would call the police on me and have me put in jail since the iphone is indeed in their name even though they (Ricky) never signed a single document. So now I have fallen out with this man over this and am out of an iphone and $526.62. How is it I signed every document associated with the device payment and the line of service, and created the pin number, but the paperwork on the account comes back in Ricky's name (as you can tell by the receipt)? This is fraud at the point of sale by At&t to make a sale at all costs and At&t is responsible for making this right with me. This is a classic case of an overzealous At&t rep out to make a sale. To make matters worse, my At&t account was closed two days later on April 7, 2019 for fraud behind this. I need my money back or I'll be forced to sue. Help please!! 

 

 

***note: I could never be an authorized user on Ricky's account because At&t's policy says no authorized users can be added the first 30 days.

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This doesn't make sense. How did the rep know who Ricky was? Whose Social Security number was used? If it's yours, then you made the purchase no matter whose name is on the receipt. It sounds like Ricky scammed you and stole your phone. I agree that you should be going to the police. 

It never ceases to amaze me ***** here that have no understanding what
an actual credit mule is. Lol A credit mule is an individual who pays
individual recruits to get cellphone service in their own names just to
sell the phones for profit. My situation described here is nothing of the
sort, as it is clear Ricky's personal information was used to establish the
account i rightfully assumed (based on the reps explanation) was in my
name. When the rep had me sign twice, that also gave me the reasonable
inference that the account was mine. My (not Ricky's) establishment of a
pin number also gave me the reasonable inference the account was mine. My
$526.62 payment for the line also gave me the reasonable inference the
account was mine. Also, it was my Verizon wireless port over number that
was used to establish the account which also gave me the reasonable
inference the account was mine as well.
Therefore; nothing described here indicates a credit muling situation in
the least. This was a fraudulent point of sale by an overzealous AT&T rep
out to get commission any way he could. Even at the expense of deceiving
me. Yes this is AT&T's fault. All this Ricky character did was exercise the
right AT&T gave him when they placed the account in his name. How could he
possibly know the AT&T rep was going to be deceptive in his favor? Then on
top of that my actual AT&T phone account gets closed two days later behind
this? Yes, I blame AT&T for my losses on both fronts. Does anyone know a
good lawyer who might wanna take a look at this matter?

 

[Please keep it courteous]

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@AlphonzoK wrote:

It never ceases to amaze me ***** here that have no understanding what
an actual credit mule is. Lol A credit mule is an individual who pays
individual recruits to get cellphone service in their own names just to
sell the phones for profit. My situation described here is nothing of the
sort, as it is clear Ricky's personal information was used to establish the
account i rightfully assumed (based on the reps explanation) was in my
name. When the rep had me sign twice, that also gave me the reasonable
inference that the account was mine. My (not Ricky's) establishment of a
pin number also gave me the reasonable inference the account was mine. My
$526.62 payment for the line also gave me the reasonable inference the
account was mine. Also, it was my Verizon wireless port over number that
was used to establish the account which also gave me the reasonable
inference the account was mine as well.
Therefore; nothing described here indicates a credit muling situation in
the least. This was a fraudulent point of sale by an overzealous AT&T rep
out to get commission any way he could. Even at the expense of deceiving
me. Yes this is AT&T's fault. All this Ricky character did was exercise the
right AT&T gave him when they placed the account in his name. How could he
possibly know the AT&T rep was going to be deceptive in his favor? Then on
top of that my actual AT&T phone account gets closed two days later behind
this? Yes, I blame AT&T for my losses on both fronts. Does anyone know a
good lawyer who might wanna take a look at this matter?

 

[Please keep it courteous]

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How did this rep get Ricky's personal information?

What makes it "clear" the account was set up using Ricky's information, other than a name on the receipt?

How would putting the account in Ricky's name instead of yours help the rep get a commission? He would get a sale either way. 

 

 

The sale on Ricky's account required more upfront cash based on his credit
standing. My credit standing only required I pay just the sales tax on a
device without a down payment on the device. I found this out later on. So
the up front cash in AT&T's pocket is the difference maker on that.

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@AlphonzoK wrote:
The sale on Ricky's account required more upfront cash based on his credit
standing. My credit standing only required I pay just the sales tax on a
device without a down payment on the device. I found this out later on. So
the up front cash in AT&T's pocket is the difference maker on that.

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That doesn't make a difference to the amount of commission the rep receives.

 

You're avoiding the most important question:

 

How in the H-E double hockey sticks did the rep get Ricky's personal info?

The rep ran my name first. I was approved for service and aquired a device
as well. After that, Ricky submitted his I.D and information to the AT&T
rep and was told he had to put too much money up to aquire service
(basiclly outside Ricky's budget). I then afterwards inquired whether i
could add an additional line to my account. The rep said yes, but that I
had to pay the taxes and put $400 down on the device. I said okay and the
process I described originally began. The problem is the rep failed to
evaluate my credit standing accurately by relaying to me Ricky's credit
standing and conscruing it as though it was my own for an additional line.
For me to sit here and say the store rep mistakingly failed to close out
the screen with Ricky's information in it, is not accurate. There was no
mistake here by the rep. He knew who handed him their I.D. and whose name
was who. He simply wanted to run his sales numbers up and get that $400 down
on the device up front. So he played it off smooth and had me port over my
verizon number, also utilizing my verizon account number and pin, took my
$526.62, had me establish an AT&T account pin number of my choosing, and
then had me sign everything.

Again, how was I not supposed to believe all this was going onto my
account? This was a fraudulent sale by a disgruntled store rep upset about
being $90 in the hole for previous sales the month prior. This makes AT&T
responsible for fraud!! Yet they shut down my account 2 days later over
fraud because of this? No this is on them this time.

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@AlphonzoK wrote:
The rep ran my name first. I was approved for service and aquired a device
as well. After that, Ricky submitted his I.D and information to the AT&T
rep and was told he had to put too much money up to aquire service
(basiclly outside Ricky's budget). I then afterwards inquired whether i
could add an additional line to my account. The rep said yes, but that I
had to pay the taxes and put $400 down on the device. I said okay and the
process I described originally began. The problem is the rep failed to
evaluate my credit standing accurately by relaying to me Ricky's credit
standing and conscruing it as though it was my own for an additional line.
For me to sit here and say the store rep mistakingly failed to close out
the screen with Ricky's information in it, is not accurate. There was no
mistake here by the rep. He knew who handed him their I.D. and whose name
was who. He simply wanted to run his sales numbers up and get that $400 down
on the device up front. So he played it off smooth and had me port over my
verizon number, also utilizing my verizon account number and pin, took my
$526.62, had me establish an AT&T account pin number of my choosing, and
then had me sign everything.

Again, how was I not supposed to believe all this was going onto my
account? This was a fraudulent sale by a disgruntled store rep upset about
being $90 in the hole for previous sales the month prior. This makes AT&T
responsible for fraud!! Yet they shut down my account 2 days later over
fraud because of this? No this is on them this time.

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It wasn't a fraudulent sale, though. You said yourself you wanted to set up two lines. Honestly, it sounds like the $500 is a small price to pay to find out what a jerk Ricky is and cut him out of your life. 

 

You can file a BBB complaint and get escalated, but I'd make sure to organize your thoughts and write them out before doing so, because if you submit something as confusing as you've been here, they probably won't take you seriously. 

FYI-AT&T wants you to finance 100% of the phone’s cost because they make more money. The sales rep actually makes less commission on a down payment activation.
Basically they get FULL commission when 100% is financed, HALF commission on down payments & absolutely ZERO commission on phones sold outright.

It seems like the sales rep accidentally activated the lines on Ricky’s account and that’s why he had you sign and you pay. It then seems like Ricky figured out you were added onto his account by mistake before you or the rep figured it out. Since Ricky is financially responsible for the account and the devices on that account he came to you to get the phone back in his possession since, again, he is legally on the hook for the rest of the phones cost, the added line, the activation fee, etc. 

Obviously no one would expect you to give Ricky the phone you just shelled out $500+ for, and it seems like not one of you took the logical path to rectify this situation....

Go back to the store

Take the receipt and everything g you purchased and demand a refund.

Talk to the sales Rep & if that doesn’t work talk to the manager

Still not working... Demand they pull video from that day. Computer records would also show if the sales rep was in your account prior to Ricky’s... see where I’m going with this. 

At this point they should be processing your refund, however, if there’s still an issue, YOU call the police to the store and make a report.

Honestly the sales rep, Ricky and you seem like a bunch of fools, each of you pointing the finger at the other for being shady. 
But in the end, this is 100% YOUR FAULT.

YOU signed a contract without evening glancing at the flipping name on it.